EUD Specialist

Infoplus Technologies UK Limited

Leiden

On-site

EUR 45,000 - 55,000

Full time

14 days+

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Job summary

A leading IT services company is looking for an EUD Specialist based in Leiden, Netherlands. The role involves coordinating changes, implementing process improvements, and managing IT systems including Active Directory and Azure. The ideal candidate has 3-5 years of IT service management experience, is proficient in PowerShell scripting, and is available for critical issues outside of regular hours. This position offers a dynamic work environment with opportunities for growth and collaboration.

Qualifications

At least 3-5 years of experience in IT Service Management.
Hands-on experience with Active Directory, Azure, SCCM & Intune.
Available for critical issues outside offshore hours.

Responsibilities

Coordinate local and international supplier changes.
Manage systems including Teams telephony and Active Directory.
Participate in various IT projects.

Skills

Problem-solving

Critical thinking

Time management

Organizational skills

Customer service orientation

Interpersonal skills

Education

ITIL Certification

Tools

Azure Active Directory

Microsoft Endpoint Manager

SCCM

PowerShell

Job description

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Talent Acquisition Lead at Infoplus Technologies UK Limited

Position 1:

Job title: EUD Specialist

Location: Leiden, Netherlands (Onsite for 5 days/week)

Need to travel nearby sites when its required (Zoeterwoude, Amsterdam, Texel Island)

Job type: Permanent

Candidate must have own car.

Position 2: Job title: EUD Specialist Location: Don-Bosch, Netherlands (Onsite for 5days/week)

As a Senior Specialist, you will provide your expertise, coordinate the management, and participate in projects for all workplace services. You will work based on Service Level Agreements, aligned with our ITCI strategy, and in close consultation with your team and the business. The ultimate goal is to support and improve client processes continuously.

Your primary activities will include:

Coordinating various changes carried out by local and international suppliers.
Proposing and implementing improvements to existing processes.
Managing Active Directory, Azure AD,M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.
Managing the Teams telephony system to ensure seamless communication and collaboration.
Supervising and executing a range of recurring management tasks.
Participating in projects both as a consultant and in an executive capacity.

This role offers a diverse and dynamic work environment, coordinating technical changes in systems and identifying potential process improvements. Your responsibilities will range from workplace management to maintaining supplier contacts, all to support the functioning of workplaces within Client Environment.

You will be part of the team responsible for all services in Client locations within the fields of networks, workstations, printers, telephony, and middleware applications. You will report to the Manager and be based in respective Client location.

You: The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration. Additionally, you have:

At least 3-5 years of experience in IT Service Management.
Experience within a production environment (advantageous).
Knowledge of ITIL (certification is an advantage).
Hands-on experience with Active Directory, Azure, SCCM & Intune,M365 and Windows (MCSE) knowledge.
Organizational and self-starting abilities, with a structured way of working.
Travel ready to different places as per Opco Guidelines and on need basis with in the country you work.
Available for any Critical issues like P1 or P2 outside offshore hours.
Flexible to support any H & F in Data rooms, Network, Servers. Etc and Coordinate along with Offshore teams.

Additional Technical Details would be of added advantage.

Soft Skills:

Strong problem-solving and critical thinking abilities.
Excellent time management and organizational skills.
Ability to adapt to changing technologies and environments.
Strong customer service orientation and interpersonal skills.
Ability to mentor and train junior team members.

Communicate in respective local language and English.

Technical Skills:

Proficiency in PowerShell scripting for automation of administrative tasks.
Experience with Azure Active Directory and Microsoft Endpoint Manager.
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and VPN technologies.
Familiarity with mobile device management (MDM) solutions and BYOD policies.
Understanding of cybersecurity principles and best practices for endpoint protection.
Experience with modern desktop infrastructure (Cloud workplace) solutions.
Ability to troubleshoot and resolve hardware and software issues on various devices.

Certifications:

Administering SCCM & Cloud services integration
Cloud workplace (MD-102)
Managing the Teams telephony system to ensure seamless communication and collaboration.

Seniority level