ERP Applications Lead — Global Retail & Process Improvement

O'Neill; Warmond; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Health & Wellbeing programs

HIIT & Yoga in office

Individual Wellbeing budget

Staff discount

Sample sales

Fun team events

Job summary

O'Neill is seeking an ERP Application Manager to own the functional ERP landscape end-to-end. You will work with our IT team, coordinate with an external ERP partner, and lead trainings, access controls, and data quality improvements across multiple countries.

In this role you will manage tickets, drive continuous improvements, and oversee testing and releases while shaping documentation. A hands-on, proactive attitude and English proficiency are essential traits for success.

Qualifications

• Solid hands-on experience in ERP application management or similar role.
• Ability to handle day-to-day tickets and own improvements end-to-end.
• Good command of English for collaboration across countries.
• Affinity with data and an interest in using AI to optimize processes.

Responsibilities

• Be the main ERP contact for users, store managers, and escalations.
• Coordinate ERP projects with external partner and manage SLAs/roadmap.
• Define training and access roles, ensure proper data quality actions.
• Manage ERP ticket lifecycle from intake to resolution and improvements.
• Own escalations and drive recurring issue analysis into a roadmap.
• Coordinate testing of ERP changes and major releases with partners.
• Define documentation structure and ensure up-to-date manuals.

Skills

ERP management

Documentation structuring

English communication

Data & AI interest

Tools

Itsperfect

Job description

O'Neill is seeking an ERP Application Manager to own the functional ERP landscape end-to-end. You will work with our IT team, coordinate with an external ERP partner, and lead trainings, access controls, and data quality improvements across multiple countries.

In this role you will manage tickets, drive continuous improvements, and oversee testing and releases while shaping documentation. A hands-on, proactive attitude and English proficiency are essential traits for success.