Energy Systems Technical Support Engineer (L1/L2)

Spectral; Amsterdam; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Spectral is hiring a Junior Technical Support Engineer (L1/L2) to join its 24/7 operations team. You’ll triage and resolve technical inquiries from clients, collaborate with L3 specialists, and maintain detailed documentation. A technical degree or equivalent experience, plus hands-on exposure to monitoring tools and APIs, is essential.

You will bridge product and client needs, manage on-call rotations, and contribute to a growing knowledge base. Fluency in English is required; Dutch is a plus.

Qualifications

• Bachelor’s/Master’s degree in a technical field or equivalent practical experience.
• Experience in customer-facing technical support, including troubleshooting.
• Solid fault-finding and root-cause analysis in energy, industrial automation, or IT infrastructure.
• Experience with ticketing systems and monitoring tools.
• Willingness to work in a 24x7 support environment with an on-call roster.

Responsibilities

• Process technical inquiries professionally and ensure client satisfaction.
• Provide L1 support and act as the interface for technical issues (L2).
• Receive, assess, and resolve technical requests using ticketing tools; monitor real-time data; interpret documentation; escalate to L3 with actionable notes.
• Participate in the 24/7 on-call rotation to cover weekends and off-hours.
• Troubleshoot and resolve client issues related to renewable energy control systems.
• Iteratively build a knowledge base from closed tickets to create a playbook.
• Work with L3 teams to communicate feedback and improve processes.
• Proactively monitor dashboards daily to identify anomalies before escalation.

Skills

Customer-facing support

Troubleshooting

Networking basics

Coding basics

Python scripting

English proficiency

Dashboard monitoring

On-call support

Renewable energy knowledge

Education

Bachelor’s/Master’s in a technical field

Equivalent practical experience

Tools

Ticketing systems

Real-time monitoring

Version control

Documentation tools

GitLab

Linux commands

APIs

Job description

Spectral is hiring a Junior Technical Support Engineer (L1/L2) to join its 24/7 operations team. You’ll triage and resolve technical inquiries from clients, collaborate with L3 specialists, and maintain detailed documentation. A technical degree or equivalent experience, plus hands-on exposure to monitoring tools and APIs, is essential.

You will bridge product and client needs, manage on-call rotations, and contribute to a growing knowledge base. Fluency in English is required; Dutch is a plus.