End User Support Specialist

Galaxi Consulting Group; Uithoorn; On-site; EUR 55,000 - 75,000; Full time

Job summary

Galaxi Consulting Group is seeking an experienced End User Deskside Support Engineer who can lead the End User Services team and manage daily IT support operations in Uithoorn.

You will act as an escalation point, oversee incident management, service governance and continuous improvement, collaborate with infrastructure teams, and drive upgrades across end-user technologies while mentoring staff to deliver reliable, high-quality support.

Qualifications

• 5+ years leading End User Support teams.
• 5+ years overall IT experience.
• Experience in incident, service request and compliance reporting.

Responsibilities

• Manage IT inventory, asset lifecycle and annual reconciliation.
• Act as an escalation point for end-user issues and ensure timely SLA resolution.
• Manage Service Desk, VIP Support, Regional Support and user provisioning processes.
• Drive End User technology upgrades and improvement initiatives.
• Lead Incident Management and User Desk governance.
• Collaborate with infrastructure and other technology teams.
• Drive continuous service improvement and operational excellence.
• Provide leadership, mentoring and knowledge sharing to the End User Services team.

Skills

End User Support Leadership

Incident Management

Service Governance

Stakeholder Management

IT Operations

Education

Bachelor's degree in Computer Science, Business Administration, Finance or equivalent

Job description

Location: Uithoorn, The Netherlands

Work Mode: Work from Office – 5 days/week

We are looking for an experienced End User Deskside Support Engineer / Lead to manage end-user support operations, infrastructure troubleshooting, service governance and continuous improvement.

Responsibilities

• Manage IT inventory, asset lifecycle and annual reconciliation
• Act as an escalation point for end-user issues and ensure timely SLA resolution
• Manage Service Desk, VIP Support, Regional Support and user provisioning processes
• Drive End User technology upgrades and improvement initiatives
• Lead Incident Management and User Desk governance
• Collaborate with infrastructure and other technology teams
• Drive continuous service improvement and operational excellence
• Provide leadership, mentoring and knowledge sharing to the End User Services team

Technical Skills

• SD-WAN, LAN/WAN connectivity troubleshooting
• Firewall configuration, security policies and access controls
• NAT, remote port forwarding and connectivity solutions
• Basic routing & switching troubleshooting
• Server OS, services, storage and application troubleshooting
• Server provisioning, decommissioning and lifecycle management
• File servers, print servers and shared resources

Requirements

• 5+ years of experience leading End User Support teams
• 5+ years overall relevant IT experience
• Experience in incident, service request and compliance reporting
• Strong analytical, communication and stakeholder-management skills
• Process improvement and service governance experience
• Bachelor's degree in Computer Science, Business Administration, Finance or equivalent experience preferred.