EMEA Order Management Specialist – Customer Focus

Fortive; Eindhoven; On-site; EUR 36,000 - 48,000; Full time

Job summary

Fluke, a Fortive company, is seeking an Order Management Agent to handle end-to-end order processing and logistics within the EMEA MEAT team. You will liaise with customers, partners, and internal teams to ensure accurate deliveries and timely information flow in a dynamic, international environment.

You will gain exposure to Oracle and various system tools, build relationships across stakeholders, and contribute to process improvements while delivering exceptional service in English.

Qualifications

• Intermediate vocational degree/MBO.
• Fluency in English.
• Valid work permit for the Netherlands.
• Good computer/office tools skills.

Responsibilities

• Process orders and complaints by researching and resolving problems or complaints regarding deliveries, damages, and claims.
• Provide delivery, customs, transport, and invoicing information and documents.
• Inform channel partners about prices, delivery times, and order content mainly by email.
• Process documents like Certificates of Origin and legalized invoices.
• Contribute to continuous improvement of internal processes and customer satisfaction.

Skills

Communication skills

Team collaboration

Problem solving

Customer focus

Education

MBO / equivalent

Tools

Oracle

Job description

Fluke, a Fortive company, is seeking an Order Management Agent to handle end-to-end order processing and logistics within the EMEA MEAT team. You will liaise with customers, partners, and internal teams to ensure accurate deliveries and timely information flow in a dynamic, international environment.

You will gain exposure to Oracle and various system tools, build relationships across stakeholders, and contribute to process improvements while delivering exceptional service in English.