EMEA IT Support Analyst — Endpoint & Access

Academic Key; Amsterdam; Híbrido; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive team

Growth opportunities

Descripción de la vacante

Horizon3 is seeking an IT Support Analyst to provide hands-on technical support for our distributed EMEA workforce, onsite and remote. You will help with hardware, software, account access, and collaboration tools while following runbooks and documenting solutions.

The role requires strong customer service, clear communication, and the ability to escalate issues when needed. Join a fast-growing cybersecurity company with a focus on reliability and user experience.

Formación

• Must have foundational experience in IT support, help desk, or end-user services.

Responsabilidades

• Provide onsite technical support including hardware setup, network connectivity, conference room/AV equipment, and printer/peripheral troubleshooting.

Conocimientos

IT support

Help desk

MacOS

Windows

Communication

Queue management

Herramientas

Jira

Jira Service Management

Okta/Entra

Jamf

Iru

Intune

Google Workspace

Slack

Zoom

Descripción del empleo

Horizon3 is seeking an IT Support Analyst to provide hands-on technical support for our distributed EMEA workforce, onsite and remote. You will help with hardware, software, account access, and collaboration tools while following runbooks and documenting solutions.

The role requires strong customer service, clear communication, and the ability to escalate issues when needed. Join a fast-growing cybersecurity company with a focus on reliability and user experience.