Technical Support Specialist

Adyen; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Office in Amsterdam

In-person collaboration

Job summary

Adyen seeks a Technical Support Specialist to be the first interface with merchants worldwide, collaborating with technical and commercial teams.

You’ll be a knowledge source on the Adyen platform and APIs, support the full merchant lifecycle, and advocate for product improvements based on merchant feedback.

Qualifications

• Strong written and verbal English communication.
• Ability to troubleshoot APIs and integration issues.
• Experience with API testing tools and basic web tech.
• Customer-focused with problem-solving mindset.

Responsibilities

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web‑stack technologies, and industry-standard integration methods.
• Support merchants’ full lifecycle with direct technical assistance.
• Act as an internal product advocate, tracking processes and feeding back issues from merchants.
• Advise merchants on best implementation practices and address their specific issues.

Skills

APIs

Postman

English communication

Problem-solving

Tools

Postman

API testing

HTML/JavaScript

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Specialist

You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business.

Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle.

To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay.

The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.

What you’ll do

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web‑stack technologies, and industry-standard integration methods and best practices.
• You are responsible for supporting the merchants’ full lifecycle, providing direct technical support.
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
• Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.

Who you are

• You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
• You are innovative, have strong problem‑solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply.

This role is full time and based out of our Amsterdam office. We are an office-first company and value in-person collaboration (3 days a week in the office) ; we do not offer remote-only roles.