Ecommerce Experience Lead

Dyson; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

Dyson is seeking an Experience Manager to lead a team of eCommerce Merchandisers across markets, ensuring exceptional web experiences. You will drive updates to Dyson.com and coordinate content campaigns across channels and languages, with strong focus on consistency, process discipline, and on-time delivery.

You’ll manage large digital projects, coach team members, and align goals with business objectives while maintaining high-quality output and stakeholder service across the Dyson ecosystem.

Qualifications

• 3+ years of experience managing teams in corporate environments.
• Systematic, process-first mindset with documented frameworks.
• Strong written and verbal communication with senior stakeholders.
• Experience managing offshore or distributed teams across time zones.
• Highly organised with prioritisation and multi-workstream focus.

Responsibilities

• Lead and hold accountable a team of eCommerce Merchandisers across varying levels of seniority and locations, setting unambiguously clear expectations, providing structured direction, and ensuring consistently high-quality output and stakeholder service.
• Own the delivery of large, complex digital projects including global and multi-lingual market content, with full accountability for scope, timeline, quality, and stakeholder alignment from briefing through to publication.
• Coach and develop your Merchandisers by understanding development needs, aligning them with team requirements, and creating structured plans.
• Create full transparency across all workstreams through structured reporting, prioritisation frameworks, and proactive risk escalation to leadership.
• Establish and enforce clear operational standards, including workflows, documentation, and quality gates across markets and channels.
• Identify underperforming habits or inefficient practices and implement structured improvement plans.
• Set the tone for professional communication, coaching on stakeholder engagement across audiences.
• Influence at all levels, building credibility and inspiring higher standards across the team and collaborators.

Skills

Team management

Process documentation

Communication skills

Distributed teams

Organisational skills

Job description

Dyson is seeking an Experience Manager to lead a team of eCommerce Merchandisers across markets, ensuring exceptional web experiences. You will drive updates to Dyson.com and coordinate content campaigns across channels and languages, with strong focus on consistency, process discipline, and on-time delivery.

You’ll manage large digital projects, coach team members, and align goals with business objectives while maintaining high-quality output and stakeholder service across the Dyson ecosystem.