Duty Manager Intern: Elevate Guest Experience & Ops

Hotel Co 51 Germany GmbH; Amsterdam; On-site; EUR 8,900 - 11,000; Part time

Benefits offered by this job

Training and development opportunities

Social activities

Marriott Explore Rate

Accommodation in Marriott hotels

Lunch and dinner provided

Pocket money €400 net/month

Job summary

The Courtyard Amsterdam is seeking a Duty Manager Intern starting September 2026. You will be part of a talented hotel team, supporting front office and other departments during busy moments, focusing on guest experience and quality control of rooms and suites.

You will report to the Operations Manager and Hotel Manager, participate in management meetings, handle guest feedback, and help organize daily activities while maintaining a positive, proactive attitude.

Qualifications

• Enthusiastic and service-minded individual.
• Team-oriented with a positive attitude.
• Strong eye for detail and guest experience.
• Able to stay calm under pressure and handle busy moments.

Responsibilities

• Ambassador for the hotel, supporting multiple departments during busy moments.
• Proactively handle matters and strive for optimal guest satisfaction.
• Handle complaints and resolve issues to improve guest feedback.
• Recognize VIP guests and coordinate with team accordingly.
• Quality control of rooms and suites to meet standards.
• Respond to online guest feedback and implement improvements.
• Organize and participate in Management Meetings.
• Support Operations and Hotel Managers in daily activities.

Skills

Guest service mindset

Team player

Attention to detail

Stress management

Technology awareness

Tools

Opera PMS

Job description

The Courtyard Amsterdam is seeking a Duty Manager Intern starting September 2026. You will be part of a talented hotel team, supporting front office and other departments during busy moments, focusing on guest experience and quality control of rooms and suites.

You will report to the Operations Manager and Hotel Manager, participate in management meetings, handle guest feedback, and help organize daily activities while maintaining a positive, proactive attitude.