Duty Manager Intern, Sep 2026

Moxy Hotels managed by Hotel Co 51 UK; Amsterdam; On-site; EUR 7,000 - 11,000; Full time

Job summary

Courtyard Amsterdam is seeking a Duty Manager Trainee to join a collaborative team and contribute to hotel development. You will report to the Duty Manager and support operations across departments during peak times.

The role emphasizes proactive problem solving, guest satisfaction, and assisting management in daily activities. This internship starts September 2026 and offers exposure to hotel operations in a renowned brand environment.

Responsibilities

• Support various departments during busy moments.
• Handle guest complaints and problems with a proactive approach.
• Ensure guest satisfaction is a priority.
• Assist in quality control of rooms and suites.
• Handle VIP guest recognition and alert the team.

Job description

*This internship is available as of September 2026*

As a Duty Manager Trainee at the Courtyard Amsterdam you will be a member of a great team where everyone is just as important as the other.

We are looking for a person who wants to be apart of developing our hotel.

As a Duty Manager intern you report to the Duty Manager

Main Tasks And Responsibilities

• You are a real ambassador for the hotel and you support various departments during busy moments;
• You work proactively and try to handle various matters as well as possible.
• Among other things, you will be dealing with complaint handling or solving various problems.
• Especially where guest satisfaction is of paramount importance;
• Quality control of the rooms and suites;
• Recognizing VIP guests on a daily basis and alerting the rest of the team;
• Responding to online guest feedback;
• Analyse guest feedback, determine points for improvement and implement accordingly;
• upervising the general well-being of the hotel, hotel guests and employees;
• Guaranteeing safety through security rounds through the hotel;
• Supporting the Operations Manager and Hotel Manager in their daily activities;
• Representing the management team in their absence;
• Organize and attend Management Meetings.

About Courtyard By Marriott

Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travellers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.

About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,500 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.