Duty Manager Internship - Courtyard Amsterdam

Hotel Co 51 Germany GmbH; Amsterdam; On-site; EUR 8,900 - 11,000; Part time

Benefits offered by this job

Training and development opportunities

Social activities

Marriott Explore Rate

Accommodation in Marriott hotels

Lunch and dinner provided

Pocket money €400 net/month

Job summary

The Courtyard Amsterdam is seeking a Duty Manager Intern starting September 2026. You will be part of a talented hotel team, supporting front office and other departments during busy moments, focusing on guest experience and quality control of rooms and suites.

You will report to the Operations Manager and Hotel Manager, participate in management meetings, handle guest feedback, and help organize daily activities while maintaining a positive, proactive attitude.

Qualifications

• Enthusiastic and service-minded individual.
• Team-oriented with a positive attitude.
• Strong eye for detail and guest experience.
• Able to stay calm under pressure and handle busy moments.

Responsibilities

• Ambassador for the hotel, supporting multiple departments during busy moments.
• Proactively handle matters and strive for optimal guest satisfaction.
• Handle complaints and resolve issues to improve guest feedback.
• Recognize VIP guests and coordinate with team accordingly.
• Quality control of rooms and suites to meet standards.
• Respond to online guest feedback and implement improvements.
• Organize and participate in Management Meetings.
• Support Operations and Hotel Managers in daily activities.

Skills

Guest service mindset

Team player

Attention to detail

Stress management

Technology awareness

Tools

Opera PMS

Job description

*This internship is available per September 2026*

As a Duty Manager Intern at the Courtyard Amsterdam you will be a member of a great team where everyone is just as important as the other.

We are looking for a person who wants to be apart of developing our hotel.

As a Duty Manager Intern you report to the Operations Manager and Hotel Manager.

Main tasks and responsibilities

• You are a real ambassador for the hotel and you support various departments during busy moments;
• You work proactively and try to handle various matters as well as possible.
• Among other things, you will be dealing with complaint handling or solving various problems.
• Especially where guest satisfaction is of paramount importance;
• Quality control of the rooms and suites;
• Recognizing VIP guests on a daily basis and alerting the rest of the team;
• Responding to online guest feedback;
• Analyse guest feedback, determine points for improvement and implement accordingly;
• Supervising the general well-being of the hotel, hotel guests and employees;
• Guaranteeing safety through security rounds through the hotel;
• Supporting the Operations Manager and Hotel Manager in their daily activities;
• Representing the management team in their absence;
• Organize and attend Management Meetings.

Profile

• Enthusiastic
• You are service minded and your focus is on the guest experience.
• You have an eye for details
• You are a team player
• You are creative in handling and resolving our guest feedback
• You have great energy and you are a people person
• You are flexible and positive
• You have experience working in operational departments within a hotel before (ideally some FO and F&B experience)
• You are good with technology and any knowledge from Opera (PMS) would be a plus
• A little bit of stress and pressure does not bother you

Other benefits

• Training and development opportunities
• Social activities
• Special room rates at Marriott hotels worldwide for you, your family and your friends with the Marriott Explore Rate Program
• (Shared) accommodation in the hotels
• Lunch and dinner provided on daily basis
• Pocket money on top of EUR400 net a month

About Hotel Co 51
Hotel Co. 51 is a European hotel operator of Moxy Hotels, Courtyard By Marriott, Element by Westin and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland). The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About Courtyard by Marriott
Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travellers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.

About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,500 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.