Dutch-Speaking UX Researcher — Shape Customer Experience

Bureau Moeilijke Dingen B.V; Amsterdam; Hybrid; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Fresh lunch and snacks

Health insurance discount with CZ

Rent-a-bike discount

Personal development opportunities

25 holidays and pension plan

Equipment: phone and laptop provided

Job summary

Picnic is seeking a UX Researcher to collaborate with data analysts, product owners, and designers to shape the end-to-end user experience of Picnic’s products. You’ll guide users through prototypes, run hands-on research, and communicate insights weekly to diverse teams.

The role involves alternating between hands-on research and analysis of user behavior, with a focus on testing hypotheses and improving in-app customer service and delivery experiences. On-site fulltime at Picnic offices.

Qualifications

• MSc degree in a relevant field such as Industrial Design, HCI Design or Product Design.
• 0-3 years of experience as UX Researcher.
• Analytical eye; familiarity with Excel and data visualization.
• Ability to reason at a high level about business and technical concepts.
• Excellent communicator and able to present insights succinctly.
• Agile mindset and willingness to learn on the go.
• Creativity and detail-oriented approach.
• Affinity for digital design is a plus.
• Fluent in Dutch and English; German or French is a plus.
• Open and available to work on-site fulltime.

Responsibilities

• Work collaboratively with Data Analysts, Product Owners, and Designers to develop the full user experience of Picnic’s products.
• Initiate, plan and execute hands-on research activities for a significant portion of the week.
• Observe and analyze user behaviour and communicate insights to teams and stakeholders.
• Experiment with research approaches to answer important questions and provide testable hypotheses.
• Frame and evaluate insights to bring a deeper understanding of customer experience.

Skills

Analytical mindset

Excel

Communication

Agile

Creativity

Dutch & English fluency

Education

MSc in HCI/Design

Job description

Picnic is seeking a UX Researcher to collaborate with data analysts, product owners, and designers to shape the end-to-end user experience of Picnic’s products. You’ll guide users through prototypes, run hands-on research, and communicate insights weekly to diverse teams.

The role involves alternating between hands-on research and analysis of user behavior, with a focus on testing hypotheses and improving in-app customer service and delivery experiences. On-site fulltime at Picnic offices.