Dutch-speaking Travel Advisor | Remote & Relocation

Boeva Tech; Rotterdam; Hybrid; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Salary: €1,500 gross per month x14

Performance bonus

Relocation support: 3 weeks hotel, €€€

Permanent on-site contract

Remote work option in Greece

Private health & life insurance

25 days annual leave

72% Sundays/public holidays premium; 8

40 hours/week

Rotational schedule

Job summary

Boeva Tech in Athens is seeking a bilingual Travel Advisor / Customer Service Advisor who speaks Dutch fluently and can deliver world-class support to travelers. You will respond to inquiries by phone and email, log feedback, and resolve issues within SLAs while maintaining accurate records.

This role offers a generous relocation package, private health and life insurance, 25 days leave, and a permanent on-site contract with an option for remote work in Greece.

Qualifications

• Native or fluent in Dutch.
• Proficient in English (C1).
• Strong troubleshooting abilities.
• High School Diploma or higher.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed SLAs.
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch language

English proficiency

Troubleshooting

Independent work

Team collaboration

Education

High School Diploma

Job description

Boeva Tech in Athens is seeking a bilingual Travel Advisor / Customer Service Advisor who speaks Dutch fluently and can deliver world-class support to travelers. You will respond to inquiries by phone and email, log feedback, and resolve issues within SLAs while maintaining accurate records.

This role offers a generous relocation package, private health and life insurance, 25 days leave, and a permanent on-site contract with an option for remote work in Greece.