Dutch Customer Support Consultant in Sofia

Next Job Abroad; Groningen; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation bonus

Hotel accommodation provided

Paid training

Job summary

Next Job Abroad is hiring a friendly Dutch-speaking Customer Support Consultant to assist users of popular apps, wallets and streaming services. No coding required, just strong communication and problem-solving in English and Dutch, with a welcoming attitude.

The role involves chat, email and phone support from 10:00 to 19:00, Monday to Friday, and relocation to Sofia with a structured training program in a vibrant city life after hours.

Qualifications

• Fluency in Dutch
• Solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (live chats, emails, and phone tools).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Responsibilities

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting.
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday—weekends are 100% yours!).

Skills

Dutch fluency

English proficiency

People-oriented

Tools

Live chat tools

Email tools

Phone support systems

Job description

Looking for an international adventure with a solid routine?

If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in Dutch + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content