Dutch-speaking iGaming Customer Support Agent (+ Relocation Offer)

Next Job Abroad; Rotterdam; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Hybrid work model

Up to 40 days fully remote

International private health insurance

Bonus scheme

Wellbeing allowance

Office breakfasts & lunches

Social and team events

Job summary

A recruitment agency for international careers seeks fluent Dutch speakers for a customer service role in the fast-growing iGaming industry. Based in Malta, you will resolve customer queries and manage payment-related tasks while contributing to KPIs. Ideal candidates should have previous customer service experience and be comfortable working in both Dutch and English. A relocation package and hybrid work model are offered, along with international health insurance and bonuses.

Qualifications

• Fluent in Dutch (written and spoken).
• Comfortable working in both Dutch & English.
• Structured and analytical mindset.
• Adaptable to shift work.
• Previous customer service experience required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Resolve customer queries via phone, live chat, and email.
• Manage withdrawals and payment-related questions.
• Process KYC documentation and enhanced due diligence.
• Run security checks on accounts and transactions.
• Collaborate with payments, fraud, and compliance teams.
• Analyze customer trends and improve internal processes.

Skills

Fluent in Dutch

Customer service experience

Analytical skills

Multitasking ability

Job description

Looking for a way to live abroad without putting your career on pause? This is your chance to build an international career in iGaming while living in one of Europe's most dynamic expat hubs - Malta.

• Sun 300+ days a year
• English‑speaking work environment
• A fast‑growing iGaming industry
• A social life filled with internationals who made the same move you're considering right now

The Role

You will become a product expert in sportsbook and online casino, handling customer cases across phone, chat and email. You'll take ownership, meaning you don't just pass issues along. You solve them.

Your work will include:

• Resolving customer queries via phone, live chat and email
• Managing withdrawals and payment‑related questions
• Processing KYC documentation and enhanced due diligence
• Running security checks on accounts and transactionsCollaborating with payments, fraud and compliance teams
• Analysing customer trends and improving internal processes
• Contributing to KPIs and service level targets

You’ll gain real exposure to the operational backbone of an international iGaming company.

Requirements

• Fluent in Dutch (written and spoken)
• Comfortable working in both Dutch & English
• Structured and analytical
• Adaptable to shift work
• Previous customer service experience is a requirement
• Used to multitasking in a fast‑paced environment

Benefits

Career Growth in iGaming

Malta’s iGaming industry is known for internal mobility. You’ll have access to structured development programs where you can grow into areas such as:

• Fraud & Risk
• Compliance
• Escalations
• Commercial
• Product
• Country Management

What You’ll Get

• Relocation package
• Hybrid work model
• Up to 40 days per year fully remote
• International private health insurance
• Bonus scheme
• Wellbeing allowance
• Office breakfasts & lunches
• Social and team events throughout the year

If you're Dutch‑speaking and considering working abroad in Malta, this is a chance to:

• Live in a Mediterranean expat hub
• Work in the fast‑growing iGaming industry
• Gain operational experience in sportsbook and online casino
• Build an international career from day one

Malta isn’t just a sunny escape. For many, it’s where their international career begins. Take your chance!