Dutch Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy MD; Netherlands; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully paid relocation package

Fully paid training

Health insurance

Job summary

A leading consultancy firm is seeking Dutch Speaking Customer Service Representatives to support a Digital Wallet Provider in Greece. Ideal candidates will provide assistance and resolve inquiries via phone, email, and chat. Responsibilities include guiding customers through troubleshooting and maintaining accurate records. The position offers competitive monthly salary, relocation package, and health insurance. Candidates should have experience in customer service and strong communication skills. This entry-level role requires fluency in Dutch and a passion for technology.

Qualifications

• Fluency in Dutch (both written and spoken) is essential.
• Experience in customer service, preferably in the fintech or digital wallet sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.

Responsibilities

• Assist customers with inquiries related to digital wallet services.
• Provide detailed information about features and security protocols.
• Guide customers through troubleshooting and problem resolution.

Skills

Fluency in Dutch

Customer service experience

Strong communication skills

Problem-solving abilities

Familiarity with CRM systems

Job description

Dutch Speaking Customer Service for Digital Wallet Provider – Work In Greece

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Wallet Provider in Greece. This position is perfect for individuals who are passionate about technology and enjoy assisting customers in navigating digital financial services. You will provide exceptional support in Dutch, ensuring clients have a seamless experience with their digital wallet services.

Key Responsibilities

• Assist customers with inquiries related to digital wallet services, account management, and transactions via phone, email, and chat in Dutch.
• Provide detailed information about features, benefits, and security protocols to enhance customer understanding.
• Guide customers through troubleshooting and problem resolution with their digital wallets.
• Resolve customer complaints and issues promptly to maintain high levels of satisfaction.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with technical teams to provide accurate solutions and support.
• Stay informed about the latest developments in digital payment solutions to better assist customers.

Requirements

• Fluency in Dutch (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, preferably in the fintech or digital wallet sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem‑solving abilities and the capability to handle multiple inquiries simultaneously.
• Familiarity with CRM systems and digital payment technologies is a plus.
• Willingness to work flexible hours, including evenings and weekends, as required.
• Ability to work in a multicultural environment and adapt to new challenges.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year.
• Fully paid relocation package.
• Fully paid training.
• Health insurance.
• And much more.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting