Dutch-Speaking Customer Care Specialist (Hospitality SaaS)

RoomRaccoon Hotel Tech; Breda; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Performance bonuses

Employee Equity Scheme

Birthday leave

Quarterly team building budgets

Friday lunches

Global Mobility

Hybrid model

Job summary

RoomRaccoon Hotel Tech in Breda is looking for a Customer Support Consultant (Dutch Speaking) to provide excellent support for our hotel clients. The role requires 3+ years of experience in customer service, with a strong command of both Dutch and English.

You will join a growing global team, ensuring customer satisfaction and contributing to RoomRaccoon's mission to enhance hotel operations through exceptional service.

Qualifications

• 3+ years experience in a service-oriented, technical or customer support role.
• Excellent command of Dutch & English language, verbal and written communication skills.
• Technical proficiency in working on different systems.

Responsibilities

• Provide fast & accurate customer support to hoteliers.
• Deliver world-class customer experience and meet engagement metrics.
• Acknowledge dissatisfaction and retain hoteliers by resolving issues.

Skills

Problem Solving

Empathy

Resilience

Interpersonal skills

Technical proficiency

Job description

RoomRaccoon Hotel Tech in Breda is looking for a Customer Support Consultant (Dutch Speaking) to provide excellent support for our hotel clients. The role requires 3+ years of experience in customer service, with a strong command of both Dutch and English.

You will join a growing global team, ensuring customer satisfaction and contributing to RoomRaccoon's mission to enhance hotel operations through exceptional service.