Dutch-Speaking Client Service Representative | Greece-Based | Relocation Package

WW Talents; Groningen; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote work from Greece

Paid training

Structured onboarding

Continuous learning & development

Career progression

Brand exposure

Job summary

WW Talents is hiring Dutch-speaking Client Service Representatives to join international teams working remotely from Greece. You will provide multi-channel customer support, address inquiries on products and services, and assist with after-sales issues from Monday to Friday with occasional weekend shifts.

Relocation is not required, visa sponsorship is unavailable. The role requires Dutch at C1/C2 and English at B2-C1, strong communication, and the ability to work in a fast-paced, global

Qualifications

• Dutch language level at C1/C2
• English level at B2-C1 (project dependent)
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities

Responsibilities

• Provide customer support via phone, email and chat
• Handle inquiries about products, services, orders, deliveries, payments, warranties and repairs
• Provide after-sales support including returns, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through setup
• Manage customer issues professionally and escalate when needed
• Create and update customer cases in CRM systems
• Investigate issues and determine appropriate solutions
• Communicate timely updates to customers
• Maintain accurate customer records and back-office tasks
• Research information using internal tools and knowledge bases
• Maintain a professional, customer-focused approach

Skills

Dutch language (C1/C2)

English language (B2-C1)

Communication skills

Problem solving

Multitasking

Tools

CRM systems

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location: This role is only remote in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Language: Dutch - C1/C2 level

English: B2-C1, depending on the project

Compensation: €1,300 gross/month (paid over 14 months) + performance-based bonus

Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilitiesCustomer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas