Dutch-Speaking Client Service Representative

WW Talents; Heerlen; Remote; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Comprehensive onboarding

Relocation package

Career progression opportunities

Job summary

WW Talents is hiring Dutch-speaking Client Service Representatives to join international teams in Greece. This fully remote role requires Dutch at C1/C2 and English at B2-C1, and offers customer service, after-sales support, or technical assistance depending on the project.

You will work Monday–Friday with weekend shifts possible; compensation is €1,300 gross per month paid over 14 months plus a performance-based bonus.

Qualifications

• Dutch language proficiency at C1/C2 level.
• English proficiency at B2-C1 level, depending on project.
• Strong written and verbal communication skills.
• Good problem-solving and multitasking abilities.
• Customer-oriented and solution-focused approach.
• Ability to stay calm and professional in challenging situations.
• Experience working in fast-paced international environments.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support, returns, replacements, refunds and warranty claims.
• Troubleshoot basic technical issues and guide customers through setup and configuration.
• Handle customer complaints professionally and provide solutions.
• Create and manage customer cases in CRM systems.
• Investigate issues and escalate complex cases when needed.
• Provide timely updates to customers on their cases.
• Complete back-office tasks and maintain customer records.
• Research information using internal tools and knowledge bases.
• Maintain a professional, customer-focused approach in every interaction.

Skills

Dutch language (C1/C2)

English language (B2/C1)

Customer service skills

Communication skills

Problem solving

Tools

CRM systems

Digital tools

Job description

Work remotely anywhere in Greecewhile enjoying the Mediterranean lifestyle.We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location:This role is only remote in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Compensation:€1,300 gross/month (paid over 14 months)+ performance-based bonus
Relocation Package:4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas