Dutch-Speaking Client Service Representative

WW Talents; Den Haag; Remoto; EUR 18.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work from Greece

Paid training

Onboarding and nesting support

Professional development opportunities

Exposure to international brands

Descrizione del lavoro

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams in Greece. This 100% remote role in Greece offers customer service, after-sales support, and technical assistance across various projects.

Work Mon–Fri with occasional weekend shifts; €1,300 gross per month (paid over 14 months) plus performance-based bonus. Applicants must have the legal right to work in Greece; visa sponsorship is not available.

Competenze

• Proficiency in Dutch at C1/C2 level.
• English at B2–C1 level depending on project.
• Strong written and verbal communication.
• Ability to remain calm in challenging situations.
• Experience in fast-paced international environments is a plus.

Mansioni

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support including returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide product setup.
• Handle complaints professionally and provide solutions.
• Create and manage customer cases in CRM systems.
• Investigate issues and determine appropriate solutions.
• Escalate complex cases to relevant internal teams.
• Provide timely updates on cases.
• Complete back-office tasks and maintain customer records.
• Use internal tools and knowledge bases to resolve inquiries.
• Maintain a professional customer-focused approach.

Conoscenze

Dutch language proficiency

English language proficiency

Customer service

Problem solving

Multitasking

Communication skills

Strumenti

CRM systems

Descrizione del lavoro

Work remotely anywhere in Greecewhile enjoying the Mediterranean lifestyle.We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location:This role is only remote in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Compensation:€1,300 gross/month (paid over 14 months)+ performance-based bonus
Relocation Package:4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas