Dutch-Speaking Business Systems & Digital Transformation Specialist

JAC Recruitment UK; Rotterdam; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Company car

Performance-related bonus

8% holiday allowance

Job summary

We are seeking a highly motivated Business Systems & Digital Transformation Specialist to lead the modernization of our internal business systems and drive our digital initiatives in the Greater Rotterdam area.

You will own CRM and HR systems projects (Salesforce and HR platforms), work with vendors and IT partners, and bridge business needs with technical delivery, ensuring user adoption and measurable process improvements.

Qualifications

• Experience in managing business systems and digital transformation initiatives.
• Experience supporting or implementing business applications.
• Strong stakeholder management and vendor coordination skills.
• Fluency in Dutch; English proficiency as needed.

Responsibilities

• Understand and support existing business applications and workflows.
• Take ownership of legacy systems currently maintained by an external vendor; drive modernization.
• Identify opportunities to digitize manual and paper-based processes.
• Improve operational efficiency through technology and process changes.
• Act as the bridge between business users and technical partners.
• Lead CRM and HR systems implementation, including Salesforce and HR platforms.
• Gather business requirements, translate to technical specs, and support UAT and training.
• Coordinate system enhancements with vendors and IT partners; manage relationships.
• Drive vendor management and ensure service delivery aligns with department goals.

Skills

Business Systems

Digital Transformation

IT Coordination

Stakeholder Management

Vendor Management

Salesforce

HR Systems

Dutch language

Analytical skills

Independent working

Tools

Salesforce

Personio

Job description

Location

Greater Rotterdam, Netherlands

On-site (5 days per week initially)

About the Role

We are looking for a highly motivated Business Systems & Digital Transformation Specialist to lead the modernization of our internal business systems and support the company's digital transformation initiatives.

This is a unique opportunity to join a growing international organization and take ownership of several key business system projects, including the implementation of a new CRM platform (Salesforce) and modernization of HR and business applications.

You will work closely with business users, management, software vendors, and external IT partners to understand existing processes, improve system utilization, and drive future enhancements.

Rather than being a pure infrastructure role, this position sits at the intersection of business operations, systems improvement, vendor management, and digital transformation.

Key Responsibilities

Business Systems & Process Improvement

• Understand and support existing business applications and workflows

• Take ownership of legacy systems currently maintained by an external vendor

• Identify opportunities to digitize manual and paper-based processes

• Improve operational efficiency through technology

• Act as the bridge between business users and technical partners

CRM & HR Systems Implementation

• Support the implementation and rollout of Salesforce CRM

• Support HR systems projects and future HR platform improvements

• Gather business requirements from internal stakeholders

• Translate business needs into technical requirements

• Support UAT, testing, training, and user adoption

Vendor & Stakeholder Management

• Act as the primary contact for external software vendors and IT partners

• Coordinate system enhancements and implementation projects

• Manage vendor relationships and service delivery

• Challenge and improve existing solutions where necessary

• Work with department heads to identify improvement opportunities

Internal IT & Systems Support

• Support business applications and system users

• Coordinate technical support with external providers

• Manage user accounts, permissions, and system access

• Support system administration activities as required

Required Skills & Experience

• Experience in Business Systems, Application Management, IT Coordination, or Digital Transformation roles

• Experience supporting or implementing business applications

• Strong stakeholder management skills

• Experience working with external vendors and software providers

• Fluency in Dutch

• Ability to work independently and drive initiatives forward

• Strong analytical and problem-solving capabilities

Preferred Experience

• Salesforce implementation or administration

• CRM implementation projects

• HR systems (Personio or similar)

• ERP systems

• Business process improvement / digitalization projects

• Internal systems ownership within SMEs or mid-sized companies

• Vendor management experience

Ideal Candidate

We are looking for someone who:

• Enjoys improving business operations through technology

• Can understand legacy systems and lead modernization efforts

• Is comfortable coordinating between business users and technical teams

• Can influence stakeholders and drive change

• Has a hands-on, practical approach to solving problems

• Is proactive and willing to take ownership

For the senior position, Dutch language skills are highly preferred due to knowledge transfer requirements from the existing system owner.

For more junior hires, strong English skills are essential.

What We Offer

• Direct influence on the company's digital transformation strategy

• Ownership of Salesforce and business system initiatives

• Opportunity to shape future IT and business processes

• Company car

• Performance-related bonus

• 8% holiday allowance

• Strong long-term career growth opportunities

• Collaborative and entrepreneurial culture

We regret to inform that only shortlisted candidates will received responses.