Dutch Speaker in Madrid - Fully Paid Relocation + Perks

Mercier Consultancy MD; Netherlands; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Fully paid relocation

Relocation Concierge team

Relocation bonus €1,500

Monthly performance bonus

Career in online casino industry

Training & development programs

Job summary

Mercier Consultancy Group is recruiting for a Dutch-speaking role in Madrid, Spain, with a fully paid relocation package. You will provide world-class support to players in the online casino space, handle inquiries, and work within a regulated, security-focused environment.

The position requires fluency in Dutch and conversational English, a service-minded attitude, and flexibility for rotating shifts. Relocation assistance includes flight, transfer, hotel, and a dedicated concierge team.

Qualifications

• Dutch language required.
• Conversational English required.
• Service-minded personality.
• Strong work ethic and responsibility toward colleagues.
• Holder of an EU passport (not ID).
• Willingness to work in 3 rotating shifts (morning, afternoon, night).

Responsibilities

• Deliver world-class support to players within the online casino sector.
• Handle player inquiries about gaming transactions, account security, and platform navigation.
• Ensure compliance with online gambling industry regulations.
• Resolve technical or account issues to maintain customer satisfaction.
• Collaborate with cross-functional teams to improve user experience and site functionality.
• Monitor gaming activity to ensure fair play and a secure environment.

Skills

Dutch language

English

Customer service mindset

Work ethic

EU passport

Shift work flexibility

Job description

Mercier Consultancy Group is recruiting for a Dutch-speaking role in Madrid, Spain, with a fully paid relocation package. You will provide world-class support to players in the online casino space, handle inquiries, and work within a regulated, security-focused environment.

The position requires fluency in Dutch and conversational English, a service-minded attitude, and flexibility for rotating shifts. Relocation assistance includes flight, transfer, hotel, and a dedicated concierge team.