Dutch Customer Specialist in Lisbon

Cbtalents; Heerlen; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Onsite environment

Job summary

Cbtalents is hiring a Customer Specialist to support customers across orders, accounts, products and services. You will communicate via phone, email, chat and other digital channels, delivering accurate, timely and personalised assistance.

You will work in an international environment, with relocation support to Portugal and an onsite office. Fluent Dutch and strong English, plus a proactive, organised approach, will help you thrive and grow within the Travel industry.

Qualifications

• Fluent Dutch (C1/C2) and good English (B2).
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking and practical problem-solving.
• Customer-oriented, proactive and detail-focused; eager to learn.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

Skills

Dutch (C1/C2)

English (B2)

Communication

Problem solving

Customer oriented

Organised

Willing to learn

Job description

Build Your Future in Customer Experience!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About the Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.

• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.

• Listen carefully to customers and identify the most appropriate solutions to their requests.

• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.

• Guide customers through relevant procedures, platforms, products, and services.

• Maintain accurate records of customer interactions and actions taken in internal systems.

• Collaborate with other departments when additional support or investigation is required.

• Recognise recurring issues and share relevant feedback to contribute to service improvements.

• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Environment: Work from a collaborative and international office where you can develop your skills and career.