Display Solution Engineer

LG Electronics Benelux; Amstelveen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

LG Electronics Benelux in Amstelveen is seeking a Display Solution Engineer to design and deploy end-to-end HW and SW integrated solutions for LED, signage, and hotel TV, bridging pre-sales and post-sales until successful deployment.

You will collaborate with Sales, SI partners, and IT teams across Europe, owning system architecture, diagnostics, and ongoing optimization. The role is hybrid with travel across Europe.

Qualifications

• 5+ years in AV/LED projects and system integration.
• Experience delivering post-sales technical support for large-scale B2B deployments.
• Hands-on experience with CMS and hospitality/IPTV systems.

Responsibilities

• Design end-to-end HW+SW display solutions for LED, signage, and hotel TV.
• Deploy and validate hardware, CMS, IPTV, and network integration.
• Coordinate installation and commissioning across multi-site projects.
• Provide technical training and enablement to partners and SI teams.
• Contribute to RFPs, tender responses, and solution differentiation.
• Perform system optimization and firmware/patch management.

Skills

LED / AV hardware integration

CMS platforms

Networking fundamentals

System diagnostics

Tools

AutoCAD

Job description

Position: Display Solution Engineer Benelux (LED / Signage / Hospitality TV, HW&SW solution)

Department: B2B EU ID

Location: Netherlands, Amstelveen/Hybrid

About the job

As part of the European Display Engineering Team, you will support LG’s LED, Commercial Signage, and Hotel TV business by delivering and maintaining end-to-end HW & SW integrated solutions.

You will play a key role in designing, integrating, and deploying both hardware systems and software platforms, ensuring seamless operation across display technologies, content management systems, and network infrastructures.

In this role, you are the technical bridge throughout the entire product lifecycle—from initial pre-sales solution design to successful deployment and long-term post-sales technical support and optimization.

Responsibilities

1) Solution Design & Pre-Sales (HW + SW Integration)

• Collaboration: Work with Sales teams to develop integrated display solutions across LED, Signage, and Hotel TV.
• Requirements Analysis: Analyze customer requirements and design end-to-end systems including both hardware and software layers:
• Hardware: LED display systems (COB / SMD / AIO / Outdoor), Commercial signage (UHD display, video wall), and Hospitality TV hardware.
• Software Solutions: CMS platforms (LG SuperSign), Hotel TV systems (Pro:Centric, IPTV, middleware), Content distribution & device management systems, and system integration with customer IT systems.

2) Deployment (HW + SW)

• Lifecycle Management: Manage end-to-end project lifecycle from Design and Installation to Configuration, Integration, and Commissioning.
• Coordination: Coordinate HW installation (LED / displays) and SW deployment (CMS / IPTV / control systems).
• Validation: Validate network design (multicast for IPTV), system interoperability, and software configuration/performance.
• Supervision: Supervise the installation of LED / signage hardware and Hotel TV infrastructure.
• Configuration & Integration: Hardware: Configure LED controllers (NovaStar), video processors, and AV distribution. Software Solutions: Set up CMS (LG SuperSign / 3rd party), configure Pro:Centric systems, integrate IPTV headend / middleware, manage device provisioning & remote management, and handle API integration with customer systems (optional).
• Commissioning: Perform system commissioning, performance tuning, and cross-layer troubleshooting (combined HW + SW issues).
• Technical Escalations: Act as technical escalation point for complex, high-level post-sales issues covering hardware failures, software bugs etc.
• Firmware & Patch Management: Coordinate, test, and oversee firmware updates, software patches, and platform upgrades for deployed LED, Signage, and Hospitality systems to ensure long-term stability and security.
• Customer Retention: Performance audits for key installations to ensure ongoing customer satisfaction and optimal display performance.

5) Software Support & Optimization

• Optimization: Support deployment and continuous optimization of content management systems (CMS), remote device management platforms, and hospitality TV solutions.
• Troubleshooting: Troubleshoot content playback issues, and software compatibility & integration problems.
• Best Practices: Provide SW configuration guidelines and best practices for system stability, security, and scalability.

6) Customer & Partner Enablement

• Training Delivery: Deliver technical training on LED hardware operation and CMS / Pro:Centric / IPTV systems.
• Partner Support: Support system integrators (SI) and IT teams (network + software integration), ensuring partners are fully enabled to handle HW installation, SW deployment, and first-line maintenance.

7) Business Growth & Technical Contribution

• Business Expansion: Support the expansion of LG’s LED business, signage platform business, and hospitality solutions (Hotel TV ecosystem).
• Tender Support: Contribute to RFP / tender responses and clearly articulate HW + SW solution value differentiation.
• Innovation: Introduce cloud-based signage, smart hospitality solutions, and data-driven display platforms to existing and prospective clients.

What you must have

1) Technical Expertise

• Hardware: Comprehensive knowledge of LED display systems (indoor / outdoor), AV integration, and advanced video processing.
• Software Solutions: Hands-on experience with CMS platforms (LG SuperSign, 3rd party CMS) and Hospitality TV systems (Pro:Centric, IPTV).
• Networking & Integration: Strong understanding of network fundamentals (IP, VLAN, multicast, routing) and basic system integration (loud architecture).
• Diagnostics: Proven capability in utilizing diagnostic tools for both hardware testing and network/software troubleshooting.

2) Experience

• Industry Experience: 5+ years of experience in AV / LED projects, system integration, and technical product support.
• Deployment & Support: Proven track record in handling multi-device deployments, network-based AV systems, and delivering technical post-sales support for large-scale B2B projects.

3) Skills

• Analytical Thinking: Exceptional cross-layer troubleshooting skills (HW + Network + SW combined issues).
• Communication: Strong communication skills to effectively align with Sales, System Integrators, internal R&D, and client IT departments.
• Commercial Mindset: Ability to translate technical solutions into business value for both pre-sales pitches and post-sales relationship management.

4) Other Requirements

• Mobility: Frequent travel across Europe.
• Hands-on: Field-based installation and hands‑on troubleshooting capability.
• Architecture Design: Experience in designing full system architecture including AV signal flow + network topology, content delivery workflows, and device control & monitoring systems.
• Documentation: Experience with preparing CAD drawings (structure / signal / power), and system architecture diagrams (HW + SW), and technical proposals including software configuration.

Project Management

• Experience with API integration
• Customer retention: Conduct periodic technical health checks and Troubleshoot network-related issues
• Strong understanding of basic system integration (API / middleware)

Tools

• Experience with AutoCAD
• Basic IT / system tools (network config, server/client setup, Wireshark or similar network analyzers)