Technical Services Manager

PropRec Search; Utrecht; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Training programs

Job summary

PropRec Search seeks an experienced Audio Visual Technical Services Manager to lead and develop a team of Applications Engineers across Europe, delivering high level technical, design and applications support to resellers and customers.

This senior engineering management role combines technical leadership, people management, pre-sales support, project delivery and training in a fast-paced international AV environment.

Qualifications

• Strong and practical AV experience in the field with an AV manufacturer or reseller.
• Experience in technical roles involving AV system design, programming, integration and commissioning.
• Excellent English communication skills.

Responsibilities

• Lead, manage and coach a team of Applications Engineers.
• Set, manage and monitor team objectives related to technical sales support and customer service.
• Provide technical leadership across complex projects and escalated technical issues.
• Manage projects involving system design, commissioning, troubleshooting and customer support.

Skills

AV professional

People management

Technical leadership

AV system design

AV over IP

Job description

Hybrid Working 3 days a week after training and probation

Excellent communication skills (verbal and in writing) in English.

What’s in it for you

• Health insurance contribution
• Pension Contribution
• Extensive training programs

Requirements

• Strong and practical A/V experience in the field either with an A/V manufacturer or at a reseller in a technical position that involves managing, system design, programming and commissioning of AV, AV control and AV over IP systems.
• Experience working in an international environment and being able to
• Ability to manage stressful environments and situations and to guide processes towards solution.
• Strong attention to details, highly organized, computer literate.
• Strong experience with managing technical staff in Av integration.
• Well-developed training skills and experience to conduct technical training.
• Excellent communication skills (verbal and in writing) in English.
• Ability to work well in a fast-paced professional office environment.
• The ability to operate self-directed and proactively on given task.

About You

We are looking for an experienced AV professional who combines strong technical expertise with proven people-management and leadership capability.

• Strong practical and hands-on experience within the professional AV industry, gained either with an AV manufacturer, systems integrator or reseller.
• Proven experience in a technical role involving AV system design, programming, integration and commissioning.
• Strong understanding of AV control and AV over IP systems.

The Opportunity

This is an excellent opportunity for an experienced AV Technical Manager, Applications Engineering Manager, Technical Services Manager, Senior AV Engineer or Technical Support Manager to take on a senior leadership position within an international professional AV environment.

The role offers the opportunity to combine technical leadership, people management, customer engagement, pre-sales, project delivery and product development, while working with a broad range of professional AV technologies and complex customer projects across Europe.

About the Role

We are seeking an experienced Audio Visual Technical Services Manager to lead and develop a team of Applications Engineers, providing a high level of technical, design and applications support to resellers and customers across Europe.

This is a senior engineering management position within the Sales function, combining technical leadership, people management, pre-sales support, project delivery, customer support and technical training.

The Audio Visual Technical Services Manager will act as a senior technical authority, supporting complex AV projects, tenders, system designs, commissioning activities and escalated technical issues. The successful candidate will have a strong practical background in professional AV integration, including system design, programming, commissioning, AV control and AV over IP.

The role will work closely with Sales Managers, Technical Sales and Account Managers, Applications Engineers, resellers and internal product development teams to ensure customers receive a consistently high level of technical support.

Key Responsibilities

• Lead, manage and coach a team of Applications Engineers, ensuring consistently high standards of technical support are delivered to customers and resellers.
• Set, manage and monitor individual and team objectives relating to technical sales support and customer service.
• Provide technical leadership and guidance across complex projects and escalated technical issues.
• Manage technical projects involving system design, commissioning, troubleshooting and customer support.
• Support the development and performance management of Applications Engineers.
• Ensure the team operates efficiently, proactively and in line with agreed processes and standards.

Pre-Sales & Technical Support

• Manage the Applications Engineering team's support to Sales Management, Sales Managers, Technical Sales and Account Managers throughout the pre-sales process.
• Ensure appropriate technical support is provided for complex system designs, tenders, quotations and major projects.

Technical Responsibilities

The Audio Visual Technical Services Manager will be expected to maintain a high level of technical competence and be capable of performing the responsibilities of a highly experienced Applications Engineer when required.

This includes:

• AV system design and integration.
• AV control systems and programming.
• AV over IP technologies.
• System troubleshooting and technical support.
• System commissioning and configuration.
• Technical tender and quotation support.
• Complex project design and technical consultancy.
• Escalated customer and reseller technical support.

The successful candidate will also be expected to maintain their knowledge of emerging AV technologies, industry developments and new product releases.

For more information please reach out to Louise Wright Director AV Recruitment