Director, Service Logistics

ThermoFisher Scientific; Netherlands; Remote; EUR 150,000 - 190,000; Full time

Job summary

Thermo Fisher Scientific in Eindhoven, NL (with locations in Brno and Hillsboro) seeks a Director of Service Logistics to lead a global network, drive digital transformation, and raise operational performance. You will translate strategy into execution, build high-performing teams, and collaborate across Manufacturing, Service, Planning, Quality and Commercial units.

You will champion process excellence, invest in analytics, and deliver measurable improvements in speed, availability, and

Qualifications

• 10+ years of progressive leadership experience in service logistics, supply chain, or operations within global organizations.
• Demonstrated success driving innovation, process redesign, digital enablement, and performance transformation.
• Strong understanding of end-to-end service logistics: inventory strategy, network optimization, warehousing, and transport.
• Proven ability to lead global, cross-functional teams and influence outcomes in matrixed environments.
• Data-driven mindset with ability to translate insights into priorities and results.
• Executive-level communication skills to align stakeholders around strategy and execution.
• Leadership style focused on accountability, collaboration, and continuous improvement.
• Bachelor’s degree required; advanced degree or professional certification (Lean, Six Sigma, CSCP, CPIM) preferred.
• Advanced level of English language.

Responsibilities

• Define and lead an innovation-driven service logistics strategy across global networks.
• Champion operational excellence with standard work, continuous improvement, and performance management.
• Drive digital transformation: automation, analytics, forecasting, and system integration.
• Improve customer outcomes by increasing parts availability and reducing downtime.
• Lead and develop a global team, promoting learning, accountability, and inclusion.
• Partner with Manufacturing, Service, Planning, Quality, and Commercial teams to align priorities.
• Optimize the global logistics network balancing speed, cost, quality, and sustainability.
• Establish dashboards and KPIs to drive transparency and improvement.
• Lead structured problem-solving and transformation initiatives using data insights.
• Strengthen resilience through scenario planning and risk mitigation.
• Communicate progress to executives, translating results into strategic insights.
• Own budget and productivity targets to deliver efficiency gains.

Skills

Leadership

Data-driven

Executive comms

Cross-functional teams

Strategic planning

Education

Bachelor's degree

Advanced degree preferred

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The job:

At Thermo Fisher Scientific, we enable our customers to make the world healthier, cleaner, and safer. As Director, Service Logistics within our Materials & Structural Analysis Division (MSD), you will lead innovation across our global service logistics network while setting the standard for operational excellence. Your work will modernize how service parts move through our systems, improve speed and reliability for customers, and strengthen the performance and resilience of our operations at scale. You will translate strategy into execution, combining data, technology, and people leadership to deliver measurable impact.

This role is office-based, from either our Eindhoven (Netherlands), Brno (Czechia), or Hillsboro (Oregon, USA) sites. Some international travel will be required – up to 25%, including overnight stays.

What will you do?

• Define and lead an innovation-driven service logistics strategy, aligning network design, digital tools, and operational execution to support MSD growth and service excellence.

• Champion operational excellence, embedding standard work, continuous improvement, and performance management across planning, distribution, transportation, and field logistics.

• Drive digital transformation, advancing automation, analytics, forecasting, and system integration to improve decision-making, visibility, and scalability.

• Improve customer outcomes by increasing parts availability, reducing cycle time, and minimizing instrument downtime.

• Lead and develop a global team, fostering a culture that values learning, accountability, inclusion, and improvement.

• Partner closely with Manufacturing, Service, Planning, Quality, and Commercial teams to align priorities, support new product introductions, and simplify end-to-end workflows.

• Optimize the global logistics network, including distribution centers, forward stocking locations, to balance speed, cost, quality, and sustainability.

• Establish clear performance metrics and dashboards that drive transparency, accountability, and continuous improvement across MSD service logistics.

• Lead structured problem‑solving and transformation initiatives, using data to identify root causes and deliver sustainable solutions.

• Strengthen operational resilience through scenario planning, risk mitigation, and business‑continuity strategies.

• Communicate progress and priorities at the executive level, translating operational results into strategic insights.

• Own budget and productivity targets, delivering efficiency gains while supporting growth and service commitments.

Who we are looking for:

• 10+ years of progressive leadership experience in service logistics, supply chain, or operations within complex, global organizations.

• Demonstrated success driving innovation and operational excellence, including process redesign, digital enablement, and performance transformation.

• Strong understanding of end‑to‑end service logistics, including inventory strategy, network optimization, warehouse operations, and transportation.

• Proven ability to lead global, cross‑functional teams and influence outcomes in matrixed environments.

• Data‑driven mindset with the ability to turn insights into clear priorities and sustained results.

• Executive‑level communication skills, with the ability to align stakeholders around strategy and execution.

• Leadership style grounded in accountability, collaboration, and continuous improvement.

• Bachelor’s degree required; advanced degree or professional certification (Lean, Six Sigma, CSCP, CPIM) preferred.

• Advanced level of English language.

What’s in it for you:

We offer competitive remuneration, an annual incentive plan bonus scheme and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward‑thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.