Director, Global Expanded Access Operations

myTomorrows; Amsterdam; Remote; EUR 180.000 - 240.000; Vollzeit

Zusammenfassung

myTomorrows is seeking a Director of EAP Operations to lead end-to-end Expanded Access Programs and Site Management globally, delivering scalable, outcome-driven operations that balance patient safety, compliance and commercial priorities.

The role demands building high-performing teams, defining KPIs, managing regulatory risks, and partnering with Finance, People and Operations to drive growth across The Netherlands, United Kingdom, Canada and the USA.

Qualifikationen

• 8–10+ years experience leading and managing expanded access programs.
• Experience in a market access setting and with multi-country reimbursement strategies is a plus.
• Strong and proven commercial and client service mindset in the EAP business.
• Proven experience building and leading high-performance teams.
• Ability to lead managers and scale operational teams in complex settings.
• Strong understanding of compliance, regulatory frameworks and operational requirements in Expanded Access Programs.
• Track record of operational excellence: scaling delivery, managing risk, and raising performance standards.
• Strategic thinker with strong execution focus—simplify complexity and drive outcomes.
• Confident stakeholder manager who can align senior leaders and external partners.
• High bar for quality and accountability, with calm leadership under pressure.

Aufgaben

• Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery.
• Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities.
• Build resilient coverage and escalation models across the portfolio (no single points of failure).
• Lead the EAP Program Management team to deliver consistent execution across clients and geographies.
• Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance.
• Drive standardisation and continuous improvement across ways of working, tooling and operational excellence.
• Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight.
• Act as senior escalation point for complex delivery, regulatory and stakeholder challenges.
• Grow a bar-raising leadership bench through coaching, performance management and succession planning.
• Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions.

Kenntnisse

Expanded access programs

Leadership

Commercial mindset

Stakeholder management

Regulatory compliance

Team leadership

Strategic thinking

Execution focus

Cross-functional collaboration

Jobbeschreibung

myTomorrows is seeking a Director of EAP Operations to lead end-to-end Expanded Access Programs and Site Management globally, delivering scalable, outcome-driven operations that balance patient safety, compliance and commercial priorities.

The role demands building high-performing teams, defining KPIs, managing regulatory risks, and partnering with Finance, People and Operations to drive growth across The Netherlands, United Kingdom, Canada and the USA.