Digital Learning Manager

Chanel, Inc.; Amsterdam; On-site; EUR 75,000 - 95,000; Full time

Job summary

CHANEL, Inc. is seeking a Digital Learning Manager on a fixed-term 12-month contract to drive regional learning strategy for Benelux and Scandinavia.

You’ll design blended journeys, roll out digital solutions and build a learning community, collaborating with Europe Learning teams and regional stakeholders to maximise adoption and impact. You will mentor the Digital Learning intern, manage content with trainers, and ensure alignment with global and Europe teams while leveraging data insights for

Qualifications

• Master’s degree in Marketing, Business, Learning or a related field.
• 5+ years of experience in digital learning strategy and project management.
• Strong data analysis mindset; translate insights into actions.
• Ability to lead with or without direct reporting and manage an intern.
• Detail-oriented, highly organized and deadline-driven.
• Experience in retail, FMCG or luxury is a plus.
• Excellent English communication; Dutch/French/Scandinavian languages a plus.
• Fully available and based in/around Amsterdam.

Responsibilities

• Define and drive the long-term digital learning strategy for Benelux and Scandinavia.
• Align with regional marketing and commercial teams; collaborate with Europe Learning.
• Represent regions within the European Digital Learning Community.
• Design blended learning paths for wholesale and retail.
• Anchor routines to foster engagement and learning time.
• Lead the rollout of the new digital learning platform.
• Oversee content creation with trainers and interns.
• Monitor LMS data and provide actionable insights with Excel/PowerBI.
• Manage the digital learning budget and supervise the intern.

Skills

Digital learning strategy

Project management

Data analysis

Communication

Team collaboration

Education

Master’s degree in Marketing, Business, Learning or related field

Tools

Excel

PowerBI

LMS

Job description

Job Title and Contract

DIGITAL LEARNING MANAGER – fixed term contract 12 months fulltime

As Digital Learning Manager for CHANEL’s Fragrance & Beauty activities across Benelux and Scandinavia, you will drive the regional strategy and translate business priorities into engaging learning experiences.

You will develop blended learning journeys, roll out digital solutions and build an active learning community, working with regional stakeholders and Europe Learning teams to maximise adoption and impact while supervising the Digital Learning intern.

Strategic Leadership & Regional Alignment

• Define and drive the long-term digital learning strategy for Benelux and Scandinavia, including the development roadmap and communication plans
• Ensure strategic alignment with regional marketing and commercial teams, maintaining strong collaboration with Global/Europe Learning teams
• Represent Benelux and Scandinavia within the European Digital Learning Community, sharing insights and best practices

Blended Learning & Engagement

• Design blended learning paths tailored to regional stakeholders (wholesale, retail), working closely with the learning team to ensure clarity, visibility, and impact
• Anchor digital learning routines that foster engagement, learning time, and reward systems across both regions
• Master the e-learning application, adapting promotion strategies to regional specifics and maximizing adoption

Innovation

• Lead digital learning innovation initiatives, leveraging intern’s support to implement best practices and foster a digital learning culture for both front and back office
• Oversee the diversification of digital learning solutions, ensuring ongoing monitoring of industry trends and integrating innovative approaches
• Project manage the roll out of the new digital learning platform

Content Strategy & Collaboration

• Guide and supervise the creation and adaptation of local content (podcasts, tutorials, videos, etc.) with trainers, creative developers and the intern
• Ensure content development aligns with priorities of the Europe region and local marketing plans

Engagement

• Create, animate, and inspire a vibrant digital learning community across Benelux and Scandinavia, supported by the intern
• Schedule and oversee long-term communication plans, proposing new training initiatives and engagement programs
• Facilitate and oversee digital trainings & events for retail and wholesale

Performance Management & Reporting

• Oversee user data management and analytics on the LMS, ensuring effective reporting and actionable insights (Excel + PowerBI)
• Anticipate and resolve technical challenges
• Manage the digital learning budget, ensuring resource efficiency and strategic investments

Team Leadership & Development

• Supervise and mentor the Digital Learning intern, delegating operational tasks and fostering skill growth
• Promote autonomy and professional development within the learning team, ensuring high performance and engagement

What you will bring to the team

• Master’s degree in Marketing, Business, Learning or a related field.
• Minimum 5 years of experience in digital learning strategy, project management, ideally within an international environment
• Passion for data analysis - you don’t just run reports, you ask questions, dig deeper and turn findings into stories that drive action.
• Ability to operate strategically while overseeing operational execution through an intern
• Detail-oriented and highly organised, with the ability to manage multiple projects and deadlines simultaneously.
• Experience in retail, FMCG or luxury is a plus.
• Excellent communication skills in English; Dutch, French or Scandinavian languages are a plus.
• Collaborative team player who can work independently and support a team
• Fulltime available and living in or around Amsterdam

Employment Requirements

Fulltime available and living in or around Amsterdam.

Company culture and values

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.

About CHANEL

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.