Digital & E-Commerce Specialist

OCEAN NETWORK EXPRESS (EUROPE) LTD. FILIAL I FINLAND; Rotterdam; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

ONE Rotterdam is seeking a Digital & E-commerce Specialist to join a new centralized team focusing on our Digital Strategy, onboarding customers to our digital tools, and accelerating e-commerce growth. You will collaborate with Sales, Customer Service and Finance to digitalize processes, create training sessions, and drive AI initiatives across the platform.

You will own onboarding, analyze usage data, and ensure a high-quality digital experience for customers and internal stakeholders in a

Qualifikationen

• Bachelor's degree or equivalent professional experience.
• Experience in digitalization or e-commerce platforms is preferred.
• Excellent English and Dutch communication skills.
• Strong problem solving, customer- and service-oriented.
• Good knowledge of Google Workspace.
• Able to collaborate with multiple stakeholders and show initiative.
• Data-driven mindset with ability to interpret dashboards.

Aufgaben

• Execute local digital and e-commerce strategy for Rotterdam office.
• Own customer onboarding process to boost platform usage.
• Represent ONE in customer meetings and daily transactions.
• Gather customer and competitive intelligence to drive AI initiatives.
• Monitor user engagement on digital products using analytics.
• Analyze data to identify trends and improve processes.
• Support AI initiatives and system developments.
• Assist teams and customers with EDI and API integrations.
• Create and host training sessions on e-commerce tools.
• Collaborate with E-commerce, BPIT, EUA Central Customer Service, Sales, Finance to share data.

Kenntnisse

Bachelor's degree

Digitalization experience

E-commerce platforms

Project management

Google Workspace

English & Dutch

Team player

Stakeholder collaboration

Data analysis

Training & teaching

Ausbildung

Bachelor's degree or equivalent

Tools

EDI connections

API integration

Jobbeschreibung

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

As a Digital & E-commerce Specialist, you will be a key part of a brand new centralized team in
Rotterdam that will focus on our Digital Strategy, Customer Onboarding, the promotion and
development of our E-commerce platform and various AI initiatives. This team is at the heart of the
company and will be crucial for implementing ONE's company goal of "Digitalization" in the Rotterdam
office. You will contribute to creating a superior customer experience by managing and executing the
customer onboarding process to our digital tools. Furthermore, you will support our Sales, Customer
Service and Finance teams in their digitalization journey so that they can work more efficiently and
increase digital knowledge. You will also participate in upcoming digital projects.

Your primary responsibilities include:

• Participate in the execution of the local Digital and E-commerce strategy for the Rotterdam office
• Own the customer onboarding process from start to finish for new and existing customers in order to increase usage and knowledge of our digital products
• Act as a representative of ONE in customer meetings, business reviews and daily transactions
• Gathering customer and competitive intelligence with the goal to innovate our products, grow market share and create customer loyalty
• Monitoring customer usage of our digital products based on page-clicks and/or views to identify areas for improvement
• Data analysis: own the process of building and analyzing data to find trends, improve processes and guide development
• Supporting AI initiatives and system developments
• Assisting internal teams and customers in setting up EDI and API connections
• Create and regularly host training sessions for internal teams to increase internal understanding of our E-commerce platform, ONE Quote, Quick Booking, E-Finance, E-BL, our Chat platform etc.
• Collaborate with internal stakeholders such as E-commerce team, BPIT, EUA Central Customer Service Team, Sales, Customer Service, Finance to share data and customer feedback

REQUIRED SKILLS AND COMPETENCIES

• A bachelor's degree or equivalent professional experience
• Preferably some experience in digitalization, E-commerce platforms, project management, shipping and logistics or a related field
• Flexibility and creativity in problem solving, customer- and service oriented
• Good knowledge of Google Workspace
• Articulate, clear oral and writing communication skills in English and Dutch
• Enthusiastic team player
• Ability to collaborate effectively with various stakeholders
• Ability to think strategically, anticipate, decide and define achievable targets
• Familiarity with analyzing data from reports and dashboards to measure progress
• Proactive in identifying and suggesting training needs related to E-commerce tools
• Strong presentation skills
• Demonstrates and generates passion and excitement for digital service tools
• Be an advocate for change