Digital Color Test & Support Champion

AkzoNobel; Sassenheim; On-site; EUR 50,000 - 65,000; Full time

Job summary

AkzoNobel in the Netherlands is seeking a Digital Color Test & Support Champion to improve the quality and reliability of our digital color solutions. You will be involved across the software lifecycle, from testing and validation to deployment and user support, partnering with product, technology, and business teams to ensure excellent service for customers worldwide.

The role emphasizes structured testing, issue investigation, and process improvements, with a focus on usability, accuracy,

Qualifications

• Experience in software testing or technical support.
• Familiar with testing methods such as UAT and regression testing.
• Experience with Zendesk or similar ticketing tools.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.

Responsibilities

• Develop structured testing approaches to ensure product quality.
• Plan, execute, monitor testing activities and resolve issues.
• Improve testing processes and tools.
• Validate releases and ensure readiness for deployment.
• Maintain knowledge articles and user documentation.

Skills

Software testing

Technical support

UAT testing

Regression testing

Zendesk

Analytical skills

Stakeholder management

Communication

Cross-functional teamwork

Tools

Zendesk

Job description

Select how often (in days) to receive an alert:

Date: Sep 10, 2026

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Are you passionate about digital solutions and delivering exceptional customer experiences? We're looking for a Digital Color Test & Support Champion to help drive the quality, reliability, and success of our digital color solutions.

In this role, you’ll play a key part throughout the software lifecycle, from testing and validation to deployment and customer support. Working closely with product, technology, and business teams, you’ll help ensure our solutions meet the highest quality standards while supporting users worldwide.

What you'll do

• Develop and implement structured testing approaches to ensure product quality and reliability.
• Plan, execute, and monitor testing activities, identifying issues early and supporting timely resolution.
• Continuously improve testing processes, tools, and best practices.

Enhance customer support excellence

• Help design and optimize support processes that improve efficiency and customer satisfaction.
• Investigate, manage, and resolve customer issues, including complex escalations when required.
• Drive continuous improvements in support workflows and service delivery.

Validate releases and solutions

• Reproduce reported issues, validate fixes, and perform regression and release testing.
• Collaborate closely with Product Owners, Developers, and other stakeholders throughout development and release cycles.
• Ensure solutions are thoroughly tested and ready for successful deployment.

Build knowledge and enable success

• Maintain and continuously improve knowledge articles, FAQs, troubleshooting guides, and user documentation.
• Ensure issues, test results, and resolutions are accurately documented and shared.
• Support knowledge transfer across teams to improve efficiency and consistency.

Use insights to improve performance

• Monitor and analyse performance indicators related to product quality and support effectiveness.
• Leverage customer feedback and data-driven insights to identify improvement opportunities.
• Contribute to a culture of continuous improvement and operational excellence.

Collaborate across functions

• Work closely with colleagues across Product, Technology, Commercial, and Customer Support teams.
• Align priorities, share expertise, and contribute to delivering seamless customer experiences.

Ensure compliance and security

• Follow internal policies, quality standards, security requirements, and relevant regulations.
• Support a safe, compliant, and secure way of working.

What you'll bring

• Experience in software testing, technical support, application support, or a similar role.
• Knowledge of testing methodologies, including UAT, regression testing, and solution validation.
• Experience working with support and ticketing platforms such as Zendesk or similar tools.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to prioritize effectively and manage multiple activities in a dynamic environment.
• Excellent communication and stakeholder management skills.
• A proactive, customer-focused mindset with a passion for continuous improvement.
• Experience working in cross-functional and international environments is a plus.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.