IT specialist

GJR Technologies; Rotterdam, Den Haag; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading company in IT services seeks an IT Support Specialist to provide technical support to end-users in Rotterdam. The role involves troubleshooting hardware and software issues, managing user accounts, and ensuring compliance with IT policies. Ideal candidates will have proven experience in IT support and possess strong problem-solving skills. Fluency in German and proficiency in English are required.

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows OS and Microsoft Office.
• Familiarity with ticketing systems.

Responsibilities

• Provide first-level and second-level technical support to end-users.
• Troubleshoot hardware, software, and network issues.
• Document technical issues and solutions.

Skills

Problem-solving

Communication

Technical support

Troubleshooting

Education

CompTIA A+ certification

Microsoft MCP certification

Job description

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Provide first-level and second-level technical support to end-users.

Troubleshoot hardware, software, and network issues on-site.

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

Manage user accounts and access rights in Active Directory.

Support Windows OS, Microsoft Office Suite, and other business applications.

Document technical issues and solutions for future reference.

Coordinate with remote IT teams for escalated support tasks.

Ensure compliance with IT policies and procedures.

Proven experience in a similar IT support or helpdesk role.

Strong knowledge of Windows OS, Microsoft Office, and basic networking.

Experience with ticketing systems and IT service management tools.

Excellent problem-solving and communication skills.

Fluency in German and proficiency in English.

Ability to work independently with minimal supervision.

Certifications such as CompTIA A+, Microsoft MCP, or similar.

Familiarity with ITIL practices.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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