Customer Support Technician

3devo B.V.; Utrecht; On-site; EUR 26,784 - 32,364; Full time

Benefits offered by this job

Salary between €2400 and €2900

27 vacation days

Company laptop

Travel allowance and pension plan

Job summary

A leading innovator in plastic recycling technologies seeks a Customer Support Technician to manage repairs and provide technical support. You will tackle challenges, work with partners and customers to ensure optimal machine performance, and contribute to a dynamic team culture. This full-time role offers growth opportunities and a salary between €2400 and €2900, depending on experience.

Qualifications

• Experience in customer support/service.
• Ability to understand and explain technical concepts clearly.
• Follow safety protocols and maintain a clean workspace.

Responsibilities

• Respond promptly to customer and partner inquiries.
• Troubleshoot and resolve technical issues.
• Perform repairs on returned machines.

Skills

Customer support/service experience

Excellent written and verbal communication skills in English

Problem-solving ability

Understanding HubSpot or similar CRM platforms

Hands-on mentality

Job description

Join to apply for the Customer Support Technician role at 3devo B.V.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Support Technician role at 3devo B.V.

This range is provided by 3devo B.V.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Your mission

We’re looking for a hands-on, proactive Technical support & Repair technician to join our Support team. As part of our team, you’ll work closely with partners and customers to ensure they get the most out of our machines. We are a leading innovator in the field of plastic recycling and processing technologies for additive manufacturing. Our product range includes filament extruders and shredders, all designed, developed, and manufactured in-house. Recently, we launched the latest iteration of our Filament Maker TWO and are actively developing a range of add-ons to further enhance our machines.

At 3devo, your work truly makes an impact. Our machines are used by clients all over the world. As a Repair Technician you’ll play a key role in keeping customer machines in top condition. You'll tackle a variety of technical challenges, and no two days will be the same. In our small but multidisciplinary team, you’ll work both independently and collaboratively. Machines are returned to our HQ in Utrecht, where you clean, repair and reassemble machines. You will communicate directly to customers, and repair their returned machines to meet our high standards of quality, safety, and functionality. We're searching for someone who is interested in the 3D printing industry and is genuinely passionate about its future.

Your day-to-day responsibilities will include:

• Respond promptly to customer and partner inquiries, become a go-to expert, tackling technical questions with confidence and delivering timely, accurate solutions.
• Troubleshoot and resolve technical issues for both customers and partners, whether it’s a quick fix or a deeper dive into a problem, you’ll work hands-on to solve issues.
• Serve as the main point of contact for partners, providing clear communication and ensuring they are equipped with the necessary resources and training to support end users effectively.
• Perform repairs on machines that have been returned to 3devo HQ in Utrecht, that partners and customers cannot repair.
• Refurbish machines that came are returned by our swap and rental programs.
  
  

Your profile

• Experience in customer support/service
• Excellent written and verbal communication skills inEnglish (Dutch not a requirement!)
• Ability to understand and explain technical concepts in a clear and concise manner
• Understanding HubSpot or similar CRM platforms
• Problem-solving ability and a hands-on mentality
• Repair components and sub-assemblies according to engineering drawings and work instructions.
• Perform quality control on the machines after repairs, to verify performance.
• Follow safety protocols and maintain a clean and organized workspace.
• Work closely with engineering and production teams to address any challenges and improve the assembly process.
  
  

Why us?

Come work in our team of young professionals, where the Thursday drinks, games of badminton, barbecues and community are just as important as the job itself. We thrive to find people that fit the team and have the energy to excel and build their future!

• Salary between €2400 and €2900, depending on experience
• A challenging role in an innovative and dynamic environment – perfect for someone looking to make a real impact in a rapidly growing industry
• Growth opportunities within the company, with plenty of chances to take on new responsibilities and expand your expertise
• Company laptop ensuring you have the tools you need to succeed
• 27vacation daysto recharge and unwind
• Travel allowance and pension plan, because we care about your wellbeing both now and in the future
  
  

About Us

Unlock your potential with 3devo!

3devo b.v., located in Utrecht, is a leading innovator in the development and production of cutting-edge solutions for plastic recycling and processing. Our passionate team works on sustainable technologies for various sectors, including medical, industrial, and educational markets. At 3devo, we foster an informal and open company culture where collaboration and innovation are key. We celebrate our successes together and regularly organize fun activities to strengthen team spirit.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction

Referrals increase your chances of interviewing at 3devo B.V. by 2x

Get notified about new Customer Support Technician jobs in Utrecht, Utrecht, Netherlands.

Breukelen, Utrecht, Netherlands 6 days ago

Amsterdam, North Holland, Netherlands 1 week ago

Amsterdam, North Holland, Netherlands 1 week ago

Hilversum, North Holland, Netherlands 4 months ago

Amsterdam, North Holland, Netherlands 1 week ago

Onsite Technician 1st / 2nd Level Support (m/w/d)

Amsterdam, North Holland, Netherlands 2 weeks ago

Amsterdam, North Holland, Netherlands 3 days ago

IT Service Desk Technician ( 7 Month contract )

Hoofddorp, North Holland, Netherlands 1 week ago

Customer Support Technician - Expert Desk (Ede)

Amsterdam, North Holland, Netherlands 1 week ago

Onsite IT Technician first and second level support

Amsterdam, North Holland, Netherlands 8 months ago

Amsterdam, North Holland, Netherlands 3 weeks ago

Amersfoort, Utrecht, Netherlands 28 minutes ago

Leusden, Utrecht, Netherlands 2 weeks ago

Amsterdam, North Holland, Netherlands 1 week ago

Amersfoort, Utrecht, Netherlands 4 days ago

Amersfoort, Utrecht, Netherlands 6 days ago

Amsterdam, North Holland, Netherlands 5 days ago

Customer Care Service Specialist (Field Service Engineer)

Amsterdam, North Holland, Netherlands 1 week ago

Amsterdam, North Holland, Netherlands 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.