Delivery Operations Lead - Last-Mile Leadership

Amazon; Valkenswaard; On-site; EUR 75,000 - 97,000; Full time

Job summary

Amazon is seeking a Delivery Area Manager to lead a team at the delivery station, overseeing daily operations, safety, quality, and shift performance. You will guide Process Assistants and Delivery Service Providers to meet customer-focused goals in a fast-paced environment.

The role requires onsite work with rotating shifts, including nights and weekends, and a strong emphasis on safety culture, staff development, and continuous improvement.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• 2+ years of employee and performance management experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 3+ years of people management experience.
• Speak, write, and read fluently in English.

Responsibilities

• Manage day-to-day delivery station operations.
• Lead a team of Process Assistants and Delivery Service Providers.
• Ensure a safe, well-trained workforce and address staff needs.
• Drive process improvements and Lean initiatives.
• Oversee scheduling and productivity to meet site goals.

Skills

People management

Leadership

English fluency

Operations management

Lean techniques

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking a Delivery Area Manager to lead a team at the delivery station, overseeing daily operations, safety, quality, and shift performance. You will guide Process Assistants and Delivery Service Providers to meet customer-focused goals in a fast-paced environment.

The role requires onsite work with rotating shifts, including nights and weekends, and a strong emphasis on safety culture, staff development, and continuous improvement.