Delivery Station Manager — Lead Lean Ops & KPIs

Amazon; Valkenswaard; On-site; EUR 60,000 - 90,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. seeks a Delivery Station Manager to oversee hourly staff, safety metrics, payroll, shifts, and overtime within a delivery station. You will drive process improvements, manage performance, and ensure on-time customer delivery.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives and cost targets while maintaining high service quality.

Qualifications

• 1+ years of employee and performance management experience.
• Willing to work a flexible schedule including weekends, nights, and holidays.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or above.
• Fluency in English and Spanish.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Conduct internal audits to ensure team execution toward business goals.
• Support process improvement activities for inefficiencies or new functions not yet performed.
• Assist in development, documentation, deployment and monitoring of key business processes for AMZL Mexico.
• Monitor KPIs of operations within the delivery station and develop the station's workflow and metrics.
• Promote organizational change and drive improvements to service.

Skills

Performance management

Lean techniques

English

Spanish

Shift management

Education

Bachelor's degree or higher

Job description

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. seeks a Delivery Station Manager to oversee hourly staff, safety metrics, payroll, shifts, and overtime within a delivery station. You will drive process improvements, manage performance, and ensure on-time customer delivery.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives and cost targets while maintaining high service quality.