Data Centre NOC Operator

Salute; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Salute is seeking a NOC Operator to monitor and manage data-center installations across EMEA. You will ensure reliable operation of critical systems, respond to alarms, and coordinate with Security, Management, Engineers, and Customers.

Working on a 3-shift pattern, including mornings, afternoons, and nights with weekends. Fluent Dutch and English preferred; you will handle tickets, incident reports, and handovers while keeping end users informed of progress.

Qualifications

• Fluent in Dutch (preferred) and English.
• Technical affinity or Helpdesk experience preferred.
• Proficient in Microsoft Office.
• Able to operate 24/7 with rotational shifts.

Responsibilities

• Monitor technical and environmental systems and respond to tickets.
• Document issues and compile reports.
• Manage shift handovers and communicate with NOC Manager.
• Perform after-hours support desk tasks.
• Coordinate maintenance activities and inform stakeholders.

Skills

Technical affinity

Helpdesk experience

Microsoft Office

Organizational abilities

Job description

At Salute, we don't have any employees. We have team members. This is our culture, and it is a significant factor in the success we are able to offer our customers. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mentality both internally and externally, and a strong commitment to safety

The Network Operations Centre (NOC) Operator is responsible for monitoring and managing the technical installations and infrastructure in EMEA data centers. This includes ensuring the optimal operation of critical systems such as air-conditioning, UPS, generators, and environmental controls. The NOC Operator serves as the main contact during shifts for Security, Management, Engineers, and Customers, ensuring smooth operations, quick issue resolution, and effective communication.

This role has a 3 shift pattern so the successful applicant will work mornings, afternoons, nights including weekends.

Key Responsibilities:

• Monitoring:Continuously monitor technical and environmental systems, respond to tickets and alarms, manage notifications, and **escalate** issues as needed.
• Issue Management:Track and document issues in the ticketing system, and compile weekly/monthly reports.
• Shift Management:Ensure smooth shift transitions through thorough handovers and regular updates to the NOC Manager.
• Incident Reporting:Accurately report incidents and collaborate with team members for coordinated responses.
• Support Desk Tasks:Take on support desk responsibilities outside of office hours, ensuring critical tasks are addressed promptly and end users are informed of any relevant actions or updates.
• General Maintenance Oversight:Monitor and support general maintenance activities, ensuring that all work is completed as scheduled and that relevant stakeholders, including end users, are informed of progress and completion.

Qualifications:

• Languages:Fluent in Dutch (preferred) and English.
• Skills:Technical affinity or Helpdesk experience preferred, proficiency in Microsoft Office, strong organizational and administrative abilities.
• Operates 24/7/365 with rotational shifts, including nights, weekends, and holidays.