Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 17,000 - 30,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst in Sofia, Bulgaria. You will deliver high-level support for digital banking and payment platforms, handle financial queries, and maintain CRM records while ensuring security standards.

Fluent Danish and strong English are required, with EU passport eligibility. The role offers relocation assistance, training, health insurance, and a monthly salary with growth potential.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English for internal communication and documentation.
• Prior experience in customer support or the financial sector is considered a significant advantage for this position.
• Exceptional problem‑solving skills and a strong interest in the FinTech industry.
• A proactive attitude toward living and working in Sofia, Bulgaria.

Responsibilities

• Provide high-level support to users of modern financial platforms, ensuring seamless navigation of digital banking and payment services.
• Analyze and resolve technical and financial inquiries, maintaining security and regulatory compliance.
• Act as a brand ambassador, delivering premium service reflecting FinTech innovation.
• Collaborate with internal departments to streamline workflows and enhance customer satisfaction for our Danish-speaking client base.
• Monitor and troubleshoot transaction-related issues, escalate complex financial queries to the technical teams.
• Maintain detailed records of customer interactions within the CRM system for accurate reporting.
• Stay updated on the latest financial technologies and security protocols to provide informed guidance.

Skills

Danish language (native/fluent)

English proficiency

Customer support experience

Job description

Danish Speaking Customer Support Analyst – FintechAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world‑class talent and industry‑leading enterprises across Europe. As experts in high‑stakes recruitment, we specialize in identifying exceptional professionals for the most dynamic sectors, including the rapidly evolving FinTech industry.

Job Overview

We are currently seeking a talented individual for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria. This role offers a unique opportunity to advance your career within the FinTech sector while joining one of the most sought‑after Danish‑speaking jobs in Europe, set in the vibrant, historical heart of Sofia.

Key Responsibilities

• Provide high-level support to users of modern financial platforms, ensuring seamless navigation of digital banking and payment services.

• Analyze and resolve technical and financial inquiries, maintaining the highest standards of security and regulatory compliance.

• Act as a brand ambassador, delivering premium service that reflects the innovative nature of the FinTech industry.

• Collaborate with internal departments to streamline workflows and enhance customer satisfaction for our Danish-speaking client base.

• Monitor and troubleshoot transaction‑related issues, escalating complex financial queries to the appropriate technical teams.

• Maintain detailed records of customer interactions within the CRM system to ensure accurate reporting and service excellence.

• Stay updated on the latest financial technologies and security protocols to provide informed guidance to users.

• Native or fluent Danish (spoken and written).

• Valid EU passport (mandatory).

• Professional proficiency in English for internal communication and documentation.

• Prior experience in customer support or the financial sector is considered a significant advantage for this position.

• Exceptional problem‑solving skills and a strong interest in the FinTech industry.

• A proactive attitude toward living and working in Sofia, Bulgaria.
  What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…
  Life in Bulgaria

Bulgaria is a hidden gem in Southeast Europe, offering a perfect blend of ancient history, stunning natural landscapes, and a modern, cosmopolitan lifestyle. Those seeking jobs in Bulgaria will enjoy the country’s sunny climate and vibrant social scene, which makes it one of the most attractive destinations for expatriates looking to build a career in the FinTech sector. From the majestic Vitosha mountain range bordering Sofia to the energetic city center, Bulgaria provides an unparalleled quality of life.

Our relocation assistance ensures that your move to Bulgaria is effortless, allowing you to focus on your new role as a Danish Speaking Customer Support Analyst – Fintech. Experience the unique culinary culture, affordable cost of living, and the warm hospitality that defines daily life in Bulgaria. Join our community of international professionals and discover why Bulgaria is quickly becoming the primary hub for Danish‑speaking jobs in the region.