CX Research Intern — Travel Insights & Impact

Interrail B.V.; Utrecht; Hybrid; EUR 7,300 - 8,400; Full time

Benefits offered by this job

Prorated internship allowance €650 (Bä

Prorated internship allowance €750 (Mä

Job summary

Interrail B.V. in Utrecht is offering a Research & Insights internship within the Customer Experience team. You will design and run studies based on stakeholder briefs, turning findings into actionable insights for product, marketing and UX teams.

You’ll engage in both qualitative and some quantitative research, working independently with guidance from a mentor, and contribute to knowledge base maintenance and process improvements.

Qualifications

• Bachelor's or Master's student in Communication, Consumer Psychology, Product Design, Commercial Economics, Marketing (Research), or related field.
• Hands-on experience with qualitative methods (interviews, focus groups, moderated and unmoderated usability testing) and grasp of quantitative ones (surveys, basic statistics).
• Naturally curious and proactive: you'd rather ask the question than assume the answer.
• Detail-oriented, but able to zoom out and spot which insight matters.
• Clear writer, able to pitch a report at the right level for different audiences.
• Know when qualitative or quantitative approaches fit a business question.
• Comfortable juggling multiple projects with prioritisation guidance.
• Proficient in written and spoken English and confident with Microsoft/Google tools.
• Bonus points for experience with Miro, UserTesting or ClickUp.

Responsibilities

• Design and set up research studies based on stakeholder briefings, taking responsibility for specific parts under team guidance.
• Run interviews and moderate usability tests, and support unmoderated testing via UserTesting.com.
• Translate findings into clear reports and recommendations for Product, Marketing, UX and strategy audiences.
• Maintain the research knowledge base (SharePoint and ClickUp) for easy access and reuse across Eurail.
• Assist with recruiting respondents, scheduling, and setting up tests.
• Track travel market trends and competitors' moves and share relevant insights.
• Own a small research or process-improvement project during the internship.

Skills

Qualitative methods

Quantitative methods

English proficiency

Multitasking

Written communication

Willingness to learn

Education

Bachelor's or Master's student

Tools

Microsoft Office

Google Workspace

Miro

UserTesting

ClickUp

Job description

Interrail B.V. in Utrecht is offering a Research & Insights internship within the Customer Experience team. You will design and run studies based on stakeholder briefs, turning findings into actionable insights for product, marketing and UX teams.

You’ll engage in both qualitative and some quantitative research, working independently with guidance from a mentor, and contribute to knowledge base maintenance and process improvements.