Customer Experience Research Intern

Interrail; Utrecht; Hybrid; EUR 7,300 - 8,400; Full time

Benefits offered by this job

Internship allowance

Travel allowance

2 days paid leave per month

Flexible hybrid model

5 working days abroad per 6 months

Job summary

Interrail is seeking a motivated student to join the Customer Experience Research & Insights team in Utrecht on a paid internship. You will design and run user studies, conduct interviews and usability tests, and translate findings into actionable insights for Product, Marketing and UX teams.

You’ll work with mentors, manage multiple studies, and explore AI-assisted analysis. The role emphasizes collaboration, curiosity and clear writing for diverse audiences.

Qualifications

• Bachelor's or Master's student in a relevant field.
• Hands-on experience with qualitative methods: interviews, focus groups, usability testing.
• Working grasp of surveys and basic statistics.

Responsibilities

• Design and set up research studies based on stakeholder briefings.
• Moderate interviews and usability tests; support unmoderated testing.
• Translate findings into clear reports for product, marketing, and UX.

Skills

Qualitative methods

Quantitative methods

English proficiency

MS/Google tools

Miro

UserTesting

ClickUp

Education

Bachelor's or Master's student

Tools

SharePoint

ClickUp

UserTesting

Miro

Job description

We believe travel can create citizens of the world. We spark moments of connection and transformation, giving people the freedom to explore openly and shape their own story.

With colleagues from more than 50 countries, our diversity fuels curiosity, insight, and a culture of openness, essential to understanding our travellers and one another.

We work in a flexible hybrid model from our Utrecht HQ and our homes across the Netherlands.

Just as travel is about discovery, we’re looking for people who want to go one stop further, joining a journey that inspires personal transformation through train travel.

What you’ll be doing

You’ll be joining the Customer Experience team – the people who make sure that travelling with Interrail feels effortless, from the first search to the final destination. And you return from your trip feeling the ‘Interrail effect’. Within CX you'll sit in the Research & Insights team: the small team that turns travellers' questions into evidence colleagues can act on. You'll report to the Lead Research & Insights.

You’ll be involved in research from start to finish – taking a briefing from a Product, Marketing or UX colleague, designing the study, running it, and turning what you find into insights people actually use. Expect to work independently on your own studies, with a mentor close by.

This is a research role for Interrail. You'll conduct research on behalf of the company, based on briefings from the Product, Marketing, and UX teams, and turn findings into insights that inform business decisions. It is not an opportunity to conduct independent academic research or a thesis project.

• Work together with Research & Insights colleagues to design and set up research studies based on stakeholder briefings, taking responsibility for specific parts under team guidance.
• Run interviews together and moderate usability tests, and support unmoderated testing via UserTesting.
• Translate findings into clear reports and recommendations, pitched for Product, Marketing, UX and strategy audiences.
• Keep our research knowledge base alive (SharePoint and ClickUp), so insights are easy to find, trust and reuse across Eurail.
• Help with the practical side of research: recruiting respondents, scheduling, and setting up tests.
• Track news, market trends and competitors' moves across the travel sector, and share what matters.
• Own a small research or process improvement project over the course of your internship – something concrete you can point to afterwards.
• Explore how AI could improve our research processes, for example, by helping analyse traveller feedback or making existing insights easier to find and reuse.

What we’re looking for in you

We’re looking for talented students who share our mindset: forward-thinking, results-driven, caring, and embracing diversity.

In terms of your study area and strengths, we’re looking for;

• A Bachelor's or Master's student in Communication, Consumer Psychology, Product Design, Commercial Economics, Marketing (Research), or a related field.
• Hands-on experience – through your studies or a previous internship – with qualitative methods (interviews, focus groups, moderated and unmoderated usability testing), plus a working grasp of quantitative ones (surveys, basic statistics).
• Naturally curious and proactive: you'd rather ask the question than assume the answer.
• Detail-oriented, but able to zoom out and spot which insight actually matters.
• A clear writer, comfortable pitching a report at the right level for different audiences.
• A sense of which approach – qualitative or quantitative – fits a given business question.
• Comfortable juggling a few projects at once; you'll get support prioritising.
• Proficient in written and spoken English (our business language) and confident with Microsoft/Google tools.
• Bonus points for experience with Miro, UserTesting or ClickUp.

Our offer

• A prorated monthly internship allowance of €650 (Bachelor's) or €750 (Master's).
• A travel allowance covering your commute to and from the office.
• 2 days of paid leave per month, prorated.
• We offer a flexible hybrid model that combines remote work with in-office days each week, promoting teamwork and connection.
• 5 working days from abroad per 6-month internship.
• A free global travel pass for you and a companion on completion of your internship, so you can explore Europe with your family or friends and share the same experiences as our customers.
• Joining monthly borrels and other social events.
• The opportunity to make a visible contribution, alongside gaining valuable experience for your future career.

If we think you might be a good candidate, the next step is a relatively informal interview. For you, this is a chance to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

To support fair and unbiased hiring, we use a blind recruitment process in the early stages. Personal details such as your name, date of birth, photo, contact information, social media links, gender, and nationality are hidden, allowing us to focus on your skills, experience, and potential.

In the meantime…

If you’re curious, why not check us out on LinkedIn and get a feel for our culture, values, and place worldwide?

Got questions? Our People & Culture team would be happy to help, just drop us a note at [e-mail]. We don’t use LinkedIn for messages, so this is the best way to reach us!

While you're here, explore our travel passes and get inspired for your next journey at www.interrail.com.