Customer Service Agent EHV

Shapeways; Eindhoven; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Free lunch, coffee, tea

Pension scheme

25 vacation days a year + at least 3 Extra National Holidays

Travel expenses

Work Hybrid

Job summary

A dynamic digital manufacturing firm in Eindhoven is seeking a Customer Service Agent to provide frontline support for its diverse customer base. This role involves assisting users throughout their 3D printing journey and requires excellent communication skills, problem-solving capabilities, and a customer-first mindset. Join a fast-growing company that offers opportunities for growth in an open and international culture.

Qualifications

• 1-3 years of experience in customer service, preferably in tech or manufacturing.
• Knowledge or interest in 3D printing is a strong plus.
• Ability to handle high volume of inquiries with professionalism.

Responsibilities

• Respond to customer inquiries via email in a timely and professional manner.
• Assist customers with order placement and troubleshooting.
• Guide users through material selection, pricing, and delivery options.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving skills

Empathy and patience

Job description

Customer Service Agent EHV

6 days ago Be among the first 25 applicants

Shapeways is a digital manufacturer serving global customers from their world class manufacturing facility in Eindhoven, The Netherlands. We offer production grade additive manufacturing services including value add services for low volume production. Our parts are used in a myriad of products like drones, robots and other high tech applications.

We're seeking a proactive and detail oriented Customer Service Agent to be the frontline support for our diverse customer base. You'll assist users throughout their 3D printing journey, from placing orders and uploading models, to resolving post production questions. This role requires a passion for technology, a customer first mindset, and the ability to communicate complex topics in simple, helpful ways.

What you'll do:

• Respond to customer inquiries via email in a timely and professional manner
• Assist customers with order placement, design file uploads, and troubleshooting 3D file compatibility
• Guide users through material selection, pricing, and delivery options
• Resolve product issues including delays, quality concerns, and returns in collaboration with internal teams
• Act as a liaison between customers and production/engineering teams to ensure smooth order fulfillment
• Maintain accurate records of customer interactions and follow ups
• Identify and escalate recurring issues, bugs, or feature requests to relevant departments
• Stay up-to-date with new materials, printing processes, and platform features
  
  

Requirements

• 1-3 years of experience in customer service, preferably in tech or manufacturing
• Knowledge of or interest in 3D printing, CAD, or additive manufacturing is a strong plus
• Excellent written and verbal communication skills in English
• Strong problem solving skills and the ability to work independently
• Empathetic, patient, and able to handle a high volume of inquiries with professionalism
  
  

Benefits

Why Shapeways?

• We are a fast growing company with lots of opportunities for growth
• An open and high-trust culture in an international environment
• We value teamwork, adaptability and eagerness to learn
• We love what we do and want you to love it too!
  
  

Perks

• We offer free lunch, coffee, tea
• Pension scheme
• 25 vacation days a year + at least 3 Extra National Holidays
• Travel expenses
• Work Hybrid

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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