Customer Support - Israel

Extron; Amersfoort; Hybrid; EUR 36,000 - 51,000; Full time

Benefits offered by this job

13th month

Pension

Health insurance

Hybrid work (3 days in office)

Product training

Job summary

Extron in Amersfoort, Netherlands is seeking a Customer Support specialist to provide excellent service and technical support for Extron products. The role includes handling quotations, responding to dealer inquiries, and coordinating Extron School attendees and customer events.

The ideal candidate speaks Hebrew and English, with 2+ years in a B2B customer service role, and can thrive in a fast-paced hybrid office environment (3 days in the office).

Qualifications

• Excellent to native communication skills in Hebrew (written and verbal).
• Fluent English language skills both verbally and written.
• Technically literate with affinity for technical products.
• Preferably 2 years in a B2B customer service department.
• Strong initiative, adaptability, professional attitude.
• Detail-oriented and highly organized.
• Ability to prioritize multiple requests in a fast-paced office.

Responsibilities

• Provide excellent customer service.
• Technical knowledge and support of all Extron products.
• Issue and follow-up on quotations.
• Handle customer requests.
• Develop and maintain close relationships and contact with dealer base.
• Coordinate the Extron School attendees each month (lunches/dinners with customers).
• Participate in customer events (lunches/dinners during visits, tradeshows, roadshows).

Skills

Hebrew (native to excellent)

Fluent English

Technical literacy

2+ years B2B CS

Initiative

Attention to detail

Prioritization

Ability to work fast-paced environment

Job description

• Technical knowledge and support of all Extron products
• Issue and follow-up on quotations
• Handle customer requests
• Develop and maintain close relationships and contact with dealer base
• Coordinate the Extron School attendees each month (participating during lunches and/or dinners with customers)
• Participate to Customers events (participating to lunches and/or dinners during customers visits, tradeshows, roadshows)

• Office: Extron Europe
• Location: Amersfoort, Netherlands
• Department: Sales
• # of Openings: 1

CUSTOMER SUPPORT - ISRAEL

General Responsibilities

• Provide excellent customer service
• Technical knowledge and support of all Extron products
• Issue and follow-up on quotations
• Handle customer requests
• Develop and maintain close relationships and contact with dealer base
• Coordinate the Extron School attendees each month (participating during lunches and/or dinners with customers)
• Participate to Customers events (participating to lunches and/or dinners during customers visits, tradeshows, roadshows)

Must Have Skills

• Excellent to native communication skills in Hebrew (written and verbal)
• Fluent English language skills both verbally and written
• Technically literate or have affinity with technical products
• Preferably 2 years of experience in a B2B customer service department
• Initiative, adaptability, representative and professional attitude
• Strong attention to detail, highly organized, computer literate
• Ability to prioritize tasks and requests
• Ability to work well in a fast-paced professional office environment

Our offer

Next To a Good Monthly Salary We Offer

• 13th month
• Pension
• Health insurance contribution
• Hybrid working module (3 days in the office)
• Full audio-visual product training
• And more