Customer Support

EPA Portfolio; Groningen; Hybrid; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Free lunch

Office in Groningen

Reconconcept sweater

Growth into full-time job

Job summary

Reconcept is a Groningen-based health IT company developing a SaaS platform for medical education. We are looking for a part-time student to handle user support and suggest product improvements, interacting with clinicians in training.

The role offers flexibility, potential for market research involvement, and growth into a full-time position. Work shifts are 3 hours on weekdays, with a base hourly wage of €14.50 and opportunities to contribute ideas from your field of study within a

Qualifications

• Interest in healthcare innovation and/or medical education.
• Digital skills or willingness to develop them.
• Strong sense of responsibility and reliability.
• Good self-organization and time management.
• Ability to notice improvements and share ideas.

Responsibilities

• Handle user support requests and assist users in navigating the application.
• Identify and propose internal improvements based on feedback.
• Contribute to market research and product strategy when possible.

Skills

Healthcare innovation

Digital skills

Sense of responsibility

Self-organization

Idea sharing

Dutch language fluency

Job description

We offer a unique and highly relevant part-time job for a student in Business Administration, Commercial Economics, or Healthcare Management with an interest in healthcare innovation. Reconcept is a Groningen-based health IT company that develops various apps for healthcare professionals.

About Reconcept

• At Reconcept, we’ve built a cutting-edge SaaS platform for medical education. We support a revolutionary way of learning where clinical experiences are directly transformed into learning outcomes.
• By helping healthcare institutions train staff faster and more effectively, we are tackling a global crisis: the growing shortage of healthcare professionals.
• With nearly all Dutch hospitals already on board, we are now rapidly expanding internationally. We currently serve over 100 organizations and 50,000+ users—and we’re just getting started.

The Role

To serve our users as effectively as possible, we are looking for a student who, as a part-time team member, will be responsible for handling support requests, among other tasks. You will help users find their way around the application. In addition, you will propose internal improvements to the platform based on the questions and feedback you receive.

You will work weekday shifts of 3 hours as part of our team, interacting directly with doctors and nurses in training and their supervisors. Alongside these responsibilities, there are also opportunities to contribute ideas from your field of study to our products and strategy — for example, by assisting with market research.

Who We’re Looking For

You have:

• An interest in (healthcare) innovation and/or (medical) education
• Digital skills or a willingness to develop them
• A strong sense of responsibility
• Good self-organizational skills
• An eye for improvements and the confidence to share your ideas
• Excellent command of the Dutch language

What’s in it for you?

• A motivating work environment in a fast-growing SaaS company
• The opportunity to work on a large-scale application with 35,000+ users
• A highly flexible part-time job of at least 2 × 3 hours per week
• The option to work additional hours during quieter periods in your studies
• A great opportunity to grow into your first full-time job
• An hourly wage of €14.50
• The legendary Reconcept sweater
• A pleasant office in Groningen with free lunch and a place to study