Customer Support

FiveX; Amsterdam; On-site; EUR 18,000 - 32,000; Part time

Job summary

FiveX is seeking a friendly, customer-oriented part-time colleague in Amsterdam to handle inquiries via email, chat and phone. You will triage questions, coordinate with product and engineering teams, and help keep marketplace operations running smoothly.

Fluency in Dutch and English with a calm, helpful tone is essential. Prior SaaS or marketplace support experience is valued, and you will contribute to internal FAQs and documentation to improve the customer experience.

Qualifications

• Prior customer-facing experience in SaaS, ecommerce or marketplace tooling.
• Strong written Dutch and English with friendly tone.
• Available for part-time hours aligned with Amsterdam coverage.

Responsibilities

• Respond to customer inquiries with timely, accurate guidance across channels.
• Coordinate with engineering, sales, and success teams for incidents.
• Improve micro-copy and internal FAQs to reduce repeated questions.
• Document customer context so teammates can pick up threads.

Skills

Customer-facing experience

SaaS/ecommerce knowledge

Dutch/English writing

Calm under pressure

Tools

Ticketing systems

Job description

Be the cheerful, helpful colleague customers can count on. You will handle questions, pick up the phone and help marketplace teams keep moving.About the roleYou are often the first friendly voice when a marketplace operator needs clarity, whether it is a billing export, an integration question or an urgent workflow blocking their Monday.FiveX customers run live commerce operations. Fast, accurate responses reduce downtime and keep teams trusting the platform.You handle inbound questions via email, chat and phone, triage issues with clear ownership and escalate product bugs or integration edge cases with reproducible detail.You help users navigate FiveX features across analytics, advertising context, exports and account administration, always aiming for a documented resolution the customer understands.You maintain lightweight notes so teammates can pick up threads without losing context.What you will doRespond to customer inquiries with timely, accurate guidance aligned with FiveX product capabilities.Coordinate with internal teams when incidents require engineering or commercial follow-up.Improve micro-copy or internal FAQs when the same question repeats.Represent customer friction honestly in team discussions so product priorities stay grounded.What you bringPrior customer-facing experience in SaaS, ecommerce or marketplace tooling.Comfort switching between tools and browsers while staying calm under mild urgency.Strong written Dutch and English with friendly tone.Available for part-time hours aligned with Amsterdam business coverage.What gives you an edgeExperience with marketplace seller operations or advertising terminology.Familiarity with ticketing workflows and SLAs.