Customer Success Specialist

Noovy Ltd.; Noord-Holland; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Travel allowance

Pension contribution

Hybrid work setup

Job summary

Noovy Ltd. is seeking a Customer Success Specialist to partner with Benelux hotelier clients, ensuring they unlock measurable value from our hospitality SaaS platform and achieve successful adoption.

You will own onboarding, ongoing support, training, and trusted-advisor style account management, with on-site visits across the Netherlands and Belgium to maximise retention and growth.

Qualifications

• Minimum 1+ year experience in Customer Success, Client Success, or Account Management in B2B SaaS.
• Experience with client onboarding and software implementation.
• Fluent in Dutch and English.

Responsibilities

• Lead a 4-week onboarding journey for new clients.
• Be the primary contact via email, chat, and phone and resolve issues empathetically.
• Act as trusted advisor to your portfolio and identify growth opportunities.
• Conduct on-site visits in the Netherlands and Belgium and deliver training.

Skills

Communication skills

Emotional intelligence

Calm under pressure

Proactive

Structured

Accountable

Hospitality passion

Job description

Customer Success Specialist – Benelux Market

Office: Spaarneweg 14, 2142 EN Cruquius, Netherlands

Ready to Elevate Your Hospitality Career?

Are you currently working as a Customer Success Specialist, Client Success Manager, or Account Manager in a B2B SaaS environment — ideally within hospitality tech?

At Noovy, we help hoteliers operate smarter, smoother, and more profitably. We are looking for a Customer Success Specialist to become the trusted partner for our Benelux clients and ensure they unlock real value from our platform.

You will be the go-to expert for hotel partners — onboarding, supporting, training, and building long-term relationships that drive retention and growth.

What You’ll Do

Client Onboarding

• Lead a structured 4-week onboarding journey for new clients
• Ensure smooth system setup and platform adoption
• Build strong foundations for long-term partnerships

Customer Support

• Act as the primary point of contact via email, chat, and phone
• Resolve issues efficiently, clearly, and with empathyEnsure high client satisfaction and responsiveness

Account Management

• Serve as a trusted advisor to your portfolio of clients
• Provide insights and guidance to maximize platform value
• Identify growth and optimization opportunities

Training & Field Work

• Conduct on-site client visits in the Netherlands and Belgium
• Support the design and delivery of training sessions
• Strengthen adoption through hands-on engagement

Who You Are

Experience

• Minimum 1+ year experience in Customer Success, Client Success, or Account Management within B2B SaaS
• Strong understanding of:
• Client onboarding processes
• Software implementation
• Platform training and user adoption

Skills

• Strong communication skills with high emotional intelligence
• Calm under pressure and solution-oriented
• Proactive, structured, and accountable
• Passionate about hospitality and helping clients succeed

Languages

• Fluent in Dutch and English

Mobility

• Based in the Netherlands
• Willing to travel within the Netherlands and Belgium for client onboarding

What We Offer

Vacation: 25 days per year

Benefits: Travel allowance & pension contribution

Flexibility: Hybrid setup with modern tools

Team: International, diverse, hospitality-driven culture

If you're looking for a role where you can combine hospitality expertise with SaaS growth and real client impact — this is your next move.