Consultant I

SPS Commerce, Inc.; Netherlands; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work options

Growth opportunities

Collaborative international team

Job summary

SPS Commerce, Inc. is seeking a Consultant I to join the Breukelen-based team, focusing on implementing cloud-based supply chain solutions for our global retail network.

You will diagnose and resolve issues in customer change events, manage escalations when needed, and collaborate with clients to achieve business objectives. The role requires a Bachelor's degree and 1-2 years in client-facing roles, with fluency in Dutch and English.

Qualifications

• Bachelor's degree required
• 1-2 years of client-facing experience
• Fluency in Dutch and English
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication, including explaining complex topics clearly
• Strong analytical and root cause problem-solving capabilities
• Ability to work with data, identify discrepancies, and troubleshoot issues effectively
• Ownership mindset with accountability for customer outcomes

Responsibilities

• Install, upgrade, test, and configure systems as part of the implementation project.
• Consult with clients to analyze and verify operational needs and goals.
• Provide proactive project updates and maintain transparency throughout the project.
• Serve as a customer advocate, ensuring team deliverables align with client goals.
• Navigate environments where requirements may be incomplete and manage escalations.
• Build strong relationships by understanding trading partners' contexts and priorities.
• Perform post-sale initial technical implementation of technology products.
• Track progress of implementation projects and ensure deadlines are met.

Skills

Dutch fluency

English fluency

Stakeholder management

Project coordination

Analytical thinking

Education

Bachelor's Degree

Job description

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary: The Consultant I works with a team of professionals responsible for implementing solutions for our customers. This role will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, the Consultant I will also manage escalated events as appropriate.

Key responsabilities:

• Install, upgrade, test, and configure systems as part of completing the implementation project.
• Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
• Provide proactive project updates, setting realistic expectations, and maintaining transparency throughout every project phase.
• Serve as a customer advocate internally, ensuring team deliverables align directly with the client’s strategic business goals.
• Navigate defined project environments where requirements or trading partner specifications may be incomplete.
• Build strong, long-term relationships by understanding each trading partner's operational context and business priorities.
• Perform post-sale initial technical implementation of technology products
• Work under moderate supervision with some latitude for independent judgment
• Track progress of Implementation projects.
• Ensure deadlines are met and scheduling issues resolved

Required Qualifications:

• Bachelor's Degree required
• 1-2 years of relevant experience in client facing roles
• Fluency in both Dutch and English
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to gather requirements and understand customer business needs
• Excellent communication skills, including explaining complex topics in a clear and customer-friendly way
• Strong analytical and root cause problem-solving capabilities
• Ability to work with data, identify discrepancies, and troubleshoot issues effectively
• Ownership mindset with accountability for customer outcomes
• Ability to proactively manage risks, dependencies, and project timelines
• Curiosity, learning agility, and adaptability in a fast-paced environment
• Ability to navigate ambiguity and independently drive issues to resolution

Location: This role is in our Breukelen office, Netherlands, and the team is in-office 2 days per week.

What We Offer:

• SPS Commerce is the world’s largest retail network, connecting 120,000+ businesses - real impact at scale
• Working on a core product with direct business impact
• Development and room to grow into new skills, new challenges, and new opportunities as you build your career with us.
• Work alongside colleagues and customers across an international environment
• Flexible/hybrid work options and a culture built on collaboration, curiosity, and asking questions
• Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.

Commitment to our Employees:

• At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance.
• We achieve this by creating an environment where every employee feels a true sense of belonging.
• We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
• We are committed to affirmative action and equal opportunity in all aspects of employment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce - where innovation meets impact.

As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best.

At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact.

We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth - and we’re just getting started

Why SPS Commerce?

Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.

Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.

Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.

Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown - they're made.