Customer Success Manager, DX (Spanish Speaking)

Atlassian; Amsterdam; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Community engagement

Job summary

Atlassian is seeking a Customer Success Manager, DX (Spanish Speaking) to partner with DX's customers and drive engineering transformation using our platform. You will manage a key segment from implementation through renewal, focusing on product utilization, business alignment, and ensuring high-value use cases are realized.

You will become a product expert, own the full customer lifecycle, drive program success and renewal forecasts, and collaborate across functions to ensure measurable

Responsibilities

• Join a team of collaborative CSMs and report to Manager of Commercial Customer Success.
• Own the full customer lifecycle from implementation to renewal and expansion.
• Develop and maintain a customer success plan and track initiatives.
• Meet targets for net renewal and customer expansion; forecast renewals.
• Identify renewal risks and drive high renewal rates.
• Establish DX as a strategic driver of customer business goals.
• Lead executive and C-level discussions according to account strategy.
• Discover expansion opportunities by identifying new use cases.

Job description

Working at Atlassian

As a Customer Success Manager, DX (Spanish Speaking), you will be partnering with DX's customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company.

• Full-Time

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Job Duties

You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.

This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Geographic Pay Ranges

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $120,960 - $157,920
• Zone B: $108,864 - $142,128
• Zone C: $100,397 - $131,074

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.