Principal Enterprise Architect Sales

Atlassian; Amsterdam; Remote; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Health & wellbeing resources

Volunteer days

Community involvement

Job summary

Atlassian is hiring a Principal Enterprise Architect for Advisory Services Delivery. This individual contributor role focuses on ITSM and High-Velocity Service Management, delivering strategic guidance at scale to enterprise clients.

You’ll own outcomes, align product capabilities with business goals, and influence multi-team engagements across Atlassian ecosystems. You’ll help customers unlock value from Atlassian investments, work across global teams, and travel up to 30% to meet clients and

Qualifications

• 8–12 years of experience within SaaS companies.
• 8+ years in customer-facing roles engaging with stakeholders from technical to executive levels.
• Subject matter expertise in ITSM and enterprise-grade IT operations.
• Deep experience in Atlassian's System of Work and delivering value at scale.
• Experience with Rovo, Agentic AI, MCP or similar AI integrations.
• Fluent English; second language (Spanish, French or Portuguese) a plus.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes and deliver exceptional service.
• Partner with customers to solve business challenges using Atlassian products and practices.
• Identify opportunities for service and product expansion within client organizations.
• Cultivate deep industry and solution expertise, staying current with best practices.
• Lead complex engagements using a System of Work approach across multiple Atlassian areas.
• Drive global internal initiatives affecting Advisory Services and partner organizations.
• Delegate to Solution Consultants while owning client outcomes.
• Develop innovative technical content and tailored enablement for the team.
• Engage across Atlassian to deepen adoption and drive meaningful outcomes.
• Travel up to 30% domestically and internationally for events and client engagements.

Skills

SaaS experience

Customer-facing

ITSM expertise

System of Work

Rovo/Agentic AI experience

English fluent

Additional languages

Tools

Rovo

Agentic AI

MCP

Job description

Sales

• Remote, Americas
• Remote, Remote

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Principal Enterprise Architect with an ITSM / High-Velocity Service Management focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Principal Enterprise Architects are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you’ll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas
• Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian
• Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes
• Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team's ability to drive customer success and meaningful outcomes
• Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 8-12 years of experience within SaaS companies
• 8+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in ITSM, including
  • Subject matter expertise in implementing and optimizing ITSM practices using best-in-breed products that support enterprise-grade IT operations
  • Extensive experience and strategic insight in IT operations including request, asset, incident, problem, change, and knowledge management
  • Experience directing stakeholders through ITSM transformation and adoption at an enterprise scale
• Demonstrated expertise in Atlassian's System of Work, including
  • Mastery in identifying customer business challenges and uncovering key requirements
  • Extensive experience designing and advising customers at scale on comprehensive solutions that span products, services, practices, and platforms to support better teamwork and collaboration
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity
• Experienced designing Atlassian Automation and Rovo Agent solutions for service management workflows such as triage, deflection, and knowledge
• Experienced with ITIL 4, ESM (Enterprise Service Management) expansion to HR, Facilities, and Legal teams, or Jira Service Management Data Center to Cloud transitions

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

In The Americas, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $183,600 - $239,700
• Zone B: $165,240 - $215,730
• Zone C: $152,388 - $198,951

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.