Customer Success Manager DACH

Jamf; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

Jamf, based in Amsterdam, is seeking a Customer Success Manager to own post‑sale relationships for a defined book of business. You will drive engagement, ensure value realization, and collaborate with Sales and Technical counterparts to support long‑term retention and growth in a hybrid work environment.

The role requires 3–5+ years in SaaS Customer Success or Account Management, German fluency, and familiarity with Apple ecosystems.

Qualifications

• 3–5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing enterprise or mid‑market accounts.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Excellent communication, negotiation, and executive presence skills.
• Fluency in German.
• Based in the Netherlands with sponsorship to work in the Netherlands.
• Experience in IT, cybersecurity, or endpoint management solutions.
• Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) preferred.

Responsibilities

• Be primary post‑sale contact for assigned accounts as trusted advisor on Apple device management and security.
• Build executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS‑Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
• Partner with Sales and Technical counterparts to identify upsell/cross‑sell opportunities and support expansion strategies.
• Maintain accurate records in CRM and CS platforms (Salesforce, Gainsight).

Skills

Customer success

Account management

SaaS lifecycle

Executive communication

German language

Relationship building

Education

HS Diploma / GED

Associate degree or higher

Tools

Salesforce

Gainsight

Job description

At Jamf, we believe in an open, flexible culture based on respect and trust…

The secret to our success lies in our connectivity, while operating with a high degree…

What you’ll do at Jamf:

As a Customer Success Manager (CSM) at Jamf, you will be the post‑sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross‑functionally to support long‑term retention and growth. You will collaborate closely with the broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer‑facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business.

This role is offered as hybrid, with the expectation to be in the Amsterdam office 2 days per week. Applicants must be based in the Netherlands and have sponsorship to live and work in the Netherlands.

What you can expect to do in this role:

• Serve as the primary post‑sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
• Build and maintain executive‑level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS‑Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
• Partner with Sales and Technical counterparts to identify upsell/cross‑sell opportunities and support expansion strategies.
• Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

What we are looking for:

• HS Diploma / GED Degree. (Required)
• 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing enterprise or mid‑market accounts with complex needs. (Required)
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
• Excellent communication, negotiation, and executive presence skills. (Required)
• Fluency in German. (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
• Demonstrated success operating within integrated account teams to align customer success strategies with go‑to‑market objectives. (Preferred)
• 2 Year / Associate Degree or higher. (Preferred)
• Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200). (Preferred)
• A combination of relevant experience and education may be considered.

Jamf is committed to creating an inclusive and supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [e-mail].