Customer Success Manager

Qabird; Zoetermeer; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

25 days of paid time off

Allowance for travel costs

A laptop and necessary tools

Independence in organizing work

Access to mental wellbeing services

Team outings and BBQs quarterly

Job summary

Qabird in Zoetermeer is seeking a Customer Success Manager to be the strategic partner for Enterprise clients. You will guide clients through onboarding and ensure they maximize value from our platform.

In this role, you will build strong relationships and use customer insights to drive retention and growth. Responsibilities include monitoring customer health and translating insights into action. A competitive salary, paid time off, and a lot of independence in organizing work are offered.

Qualifications

• Experience in a customer-facing role, preferably in Customer Success, Account Management, or SaaS.
• Strong communication skills in Dutch and English, both spoken and written.
• Ability to build lasting relationships and understand customer challenges.

Responsibilities

• Guide new Enterprise clients during onboarding to ensure they quickly experience value.
• Maintain regular contact with clients regarding usage, results, goals, and new opportunities.
• Monitor customer health and identify risks to prevent churn.
• Analyze usage data and customer feedback to provide insights.
• Help develop onboarding playbooks and processes for a better customer journey.

Skills

Fluent in Dutch and English

Customer-facing experience

Relationship building

Commercial awareness

Analytical skills

Structured working style

Interest in webinars and video

Proactive mindset

Job description

Customer Success Manager

Full-time · Dutch and English speaking · Zoetermeer

As a Customer Success Manager, you are the strategic partner for our Enterprise clients. You ensure that clients not only start successfully with WebinarGeek but also extract maximum value from our platform in the long term.

You are the dedicated point of contact for a portfolio of Enterprise clients and help them achieve their goals with webinars, video, and online communication. You guide new clients during their onboarding, brainstorm about adoption and growth, and identify opportunities to further build their success.

You work closely with Sales, Marketing, Product, and Support to ensure clients have the best possible experience. In doing so you use data, customer insights, and best practices to provide proactive advice and identify risks early.

Who you are

• You have experience in a customer‑facing role, preferably within Customer Success, Account Management, or SaaS.
• You are fluent in Dutch and English, both spoken and written.
• You are communicatively strong and easily build lasting relationships.
• You are commercially aware and see opportunities for growth without losing sight of customer needs.
• You are a good listener, ask the right questions, and understand customer challenges.
• You are analytical and use data to provide well‑funded advice.
• You work in a structured way and keep an overview of multiple clients and projects simultaneously.
• You have an interest in webinars, video, podcasting, and the way marketers reach their target audience.
• You are proactive, independent, and like to think along about improving processes.

Your responsibilities

1. Making customers successful

   You guide new Enterprise clients during their onboarding with kick‑off calls, success plans, check‑ins, and business reviews. You ensure that clients quickly experience value and achieve important adoption goals.

2. Building and maintaining relationships

   You are the permanent point of contact for clients and maintain regular contact regarding usage, results, goals, and new opportunities.

3. Stimulating customer retention and growth

   You monitor customer health, identify risks early, and take action to prevent churn. You also identify opportunities for expansions, upsells, and further growth.

4. Translating customer insights into action

   You analyze usage data, customer feedback, and trends to advise customers better and provide internal teams with valuable insights.

5. Further developing Customer Success

   You help develop onboarding playbooks, best practices, and processes that contribute to a scalable and successful customer journey.

From us for you

• Competitive salary
• 25 days of paid time off
• Allowance for travel costs
• A laptop and all the tools you need
• A lot of independence in how you organise your work
• Access to OpenUp for mental wellbeing and vitality
• Team outings and BBQs at least quarterly