Customer Support Professional

Qabird; Zoetermeer; On-site; EUR 30,132 - 34,596; Full time

Benefits offered by this job

25 days of paid time off

Allowance for travel costs

Fun work atmosphere

Team outings and BBQs quarterly

Laptop and tools provided

Job summary

Qabird in Zoetermeer is looking for a Customer Support Professional to assist customers via chat and email. This role requires fluency in Dutch and English, along with an affinity for technology and AI.

Your responsibilities include enhancing the Help Center and acting as the voice of the customer by analyzing patterns and reporting insights. The position offers €2,700–3,100 monthly, depending on experience, plus perks like team outings and 25 days of paid time off.

Qualifications

• 0-3 years of working experience.
• Experience with customer contact (in any form).
• Available for at least 32 hours a week.

Responsibilities

• Support customers via chat and email, using AI to respond faster.
• Improve the Help Center by creating clear articles.
• Report patterns and bugs to inform product improvement.

Skills

Fluent Dutch

Fluent English

Customer contact experience

Problem-solving mindset

Affinity with software and IT

Job description

Customer Support Professional (AI-first, human always)

Full-time · Dutch language · Zoetermeer

As a Customer Support Professional, you’re the first point of contact for new and existing customers with a wide variety of questions. Website visitors and customers ask questions through live chat and email, and you help them move forward, no matter their experience level. From the simple “how to make a webinar”- questions to the complex multiple broadcast setups, everything passes by!

We work AI‑first in Support. That means we train AI to handle the repetitive stuff (summaries, first drafts, tagging, routing), so you can focus on what matters most: understanding the real question, giving clear answers, and making customers feel helped, not handled.

But you won’t need to do this alone of course! Kiki, our AI support bot, handles well over 90 % of any customer questions, and resolves them in about 70 %, and with the support team, we want to make sure that number keeps rising.

Besides that, you also help with keeping the Help Center up to date when new features are released, and you forward feedback from our customers to the development team to close the circle.

About WebinarGeek

WebinarGeek was founded in 2015 in Zoetermeer, The Netherlands. We work hard every day to make our software better.

Our goal: build the most user-friendly webinar platform out there and set the standard in the market.

We like an inspiring work environment that brings out the best in people. We work hard and we have fun too. Think training sessions, team activities, and yes, fries on Friday.

Speaking Dutch and English is required. If you speak another language, that’s a big plus.

Who you are

• 0-3 years of working experience
• You have experience with customer contact (in any form)
• You are available for at least 32 hours a week
• You speak and write fluent Dutch and English
• You’re curious about AI and want to use it daily in your work (and you know the difference between “fast” and “correct”)
• You are critical, you like finding solutions, and you are motivated to carry them out
• You are an empathic person who likes to help customers reach their goals
• You can work accurately
• You can think fast and multitask between multiple customer questions at once
• You’re a team player, but you can also work independently and manage your own time
• You stay calm under pressure
• You have an affinity with software and IT

Your responsibilities

• #1 First point of contact: Support customers via chat and email, using AI to respond faster and better.
• #2 Improve the Help Center: Turn questions into clear articles and AI‑ready answers customers can find instantly.
• #3 Voice of the customer: Spot patterns, report bugs, and share insights to improve product and support.

From us for you

• €2,700–3,100 depending on experience
• 25 days of paid time off
• Allowance for travel costs
• A laptop and all the tools you need
• A fun work atmosphere and fries day at the office!
• Team outings and BBQs at least quarterly