Customer Service & Workshop Coordinator

ICTS Group; Uithoorn; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Stable full-time position

Onboarding programme

Internal training opportunities

International working environment

Career development

Job summary

ICTS Group in Uithoorn is seeking a motivated and well-organised Customer Service Officer to strengthen the growing rental team and service workshop. You will be the first point of contact between customers and the workshop, handling service requests, scheduling repairs, preparing quotations and ensuring clear and timely communication.

You will work closely with the Workshop Supervisor, Parts & Warehouse Coordinator, and Fleet Operations & MOT Coordinator to ensure smooth planning and excellent

Qualifications

• Experience in service operations, heavy-duty repairs or a similar technical environment.
• Good understanding of workshop operations, maintenance structures and repair processes.
• Strong communication and administrative skills.
• Language skills: fluent in English and/or Dutch.

Responsibilities

• Acts as first point of contact for customers regarding questions and service requests.
• Register incoming estimates and quotations, follow up on approvals and manage final invoicing.
• Inform customers about repairs, progress and completion of the work.
• Prepare cost estimates and quotations, follow up on approvals and manage final invoicing.
• Work closely with technicians and the Workshop Supervisor to ensure correct execution of work orders.
• Maintain accurate and up-to-date records in the ERP and/or service management system.
• Support the daily coordination of vehicles entering and leaving the workshop.
• Contribute to maintaining a high level of customer service and satisfaction.

Skills

Customer service

Communication

Administrative skills

Organized

Teamwork

Tools

ERP systems

Workshop management software

Job description

ICTS Group in Uithoorn is seeking a motivated and well-organised Customer Service Officer to strengthen the growing rental team and service workshop. You will be the first point of contact between customers and the workshop, handling service requests, scheduling repairs, preparing quotations and ensuring clear and timely communication.

You will work closely with the Workshop Supervisor, Parts & Warehouse Coordinator, and Fleet Operations & MOT Coordinator to ensure smooth planning and excellent